Executive Vice President & Chief Human Resources Officer, Greif -cl A
Search every verified Bala Sathyanarayanan interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a September 2022 appearance on the podcast "Cruising Altitude," Bala Sathyanarayanan discussed his approach to employee experience at Greif, Inc. He stated that his role is to serve his colleagues so that they can serve customers effectively. Sathyanarayanan described a "virtuous cycle" in which serving colleagues leads to better customer service, which in turn provides Greif with continued opportunities to serve those customers.
“I am here to serve my colleagues in a way in which my colleagues could do the right thing to serve our customers, and we fundamentally believe that if we serve our colleagues right, our colleagues will do the right thing of serving our customers right.”
“If we serve our customers right, the customers will do the right thing of providing Greif an opportunity to serve them again and again and again and again; that's a nice virtuous cycle.”
In this episode of Cruising Altitude, Bala discusses how to develop an employee experience framework based on your business' ...
Sign in to search the full transcript archive, filter by topic, and access every quote from Bala Sathyanarayanan.