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Meet Monica, the General Manager at Wilkes-Barre Scranton International Airport (AVP) for United Ground Express.
President of Latin America Region, Manpowergroup
Search every verified Monica Barragan interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Monica Barragan, President of ManpowerGroup’s Latin America region, has spoken extensively about the transformation of the labor market and the need for companies to adapt to new workforce priorities. In a 2023 interview, she stated that hybrid and flexible work models are here to stay, predicting that fully remote or fully on-site arrangements will become the minority. She argued that human resources must become a key strategic partner within organizations, working alongside CIOs to address a shortage of soft skills in the digital eraichel. Barragan has also emphasized the importance of “learnability”—the ability and motivation to continuously learn—as a critical competency for employees in a rapidly changing economy. Barragan has frequently addressed gender equity in the workplace. In a 2019 appearance, she noted that while more women are participating in the workforce, they remain underrepresented in leadership positions and on corporate boards, and are overrepresented in jobs at risk of automation. She called for men and women to work together to create opportunities, stating that “gender equity is not just a women’s issue.” In earlier interviews, she discussed ManpowerGroup’s social responsibility programs, including the Fundación Manpower’s “Caminemos Juntos” initiative, which seeks formal employment for older adults and people with disabilities. She described these programs as a long-term business strategy rather than charity, and said that for every peso invested, the company sees a seven-to-one return in employee commitment, client relationships, and corporate image.
“I like to lead by example and I told my leads right now we have to lead by example if you don't do it nobody's going to do it.”
“Keep working hard keep learning everything that you want to need to learn keep going you never ever look back always forward always forward and try to do the best that you can.”
“If it's in your head there's something that you want to do you going to do it.”
“In the middle of the pandemic the labor reform in Mexico arrived, and for us it meant reconverting the business; we had to make very hard decisions with resilience so the team wouldn't fall apart.”
“I believe the intention of the reform was good — to stop bad practices — but regrettably the law did not eliminate those bad practices; they continue operating in the market and everything was mixed together with good intentions.”
“Our main global business is outsourcing personnel; unfortunately our country had bad practices — not paying taxes and paying off the books — and while the reform sought to address this, the result was a muddled implementation.”
“We operate in more than 70 countries, we are listed on the New York Stock Exchange, and every year we train ten million people; each day we have nearly 800,000 people in the field around the world.”
“The candidate never pays — we always invoice the employer; if anyone ever tries to charge you, report them because that is prohibited.”
“Hybrid and flexible work models are here to stay: 100% remote will be the minority and 100% on-site will also be the minority; there will be a gradual middle ground and leaders must adopt different leadership styles.”
“What you know is not enough anymore; technical knowledge matters but the weighted importance has shifted toward soft skills — teamwork, communication, creativity, resilience — and everyone must keep learning because skills become obsolete rapidly.”
“I believe we will see the same synergy we have had since the pandemic, where organizational priorities changed; it is not only about generating resources and implementing business strategies but also about caring for the psychological, physical, and productivity well-being of employees.”
“Human resources today becomes a key piece of the organization that must work hand in hand with the CIO to implement talent attraction strategies in a world where we see a shortage of soft skills required by the digital era.”
“We have to motivate personnel according to their generation, gender, marital status, religion, age, sexual preference— all of this means we have to be much more customized in retention and benefits.”
“Human resources today must be a key piece for the competencies the company requires not only today but in the future.”
“According to our survey at the beginning of 2020, we asked 48,000 employers worldwide if they had problems finding candidates in the time required: the global average is 54%, and in Latin America it's 50%. We're about to release the 2021 results, which I'm almost certain will be much higher.”
Meet Monica, the General Manager at Wilkes-Barre Scranton International Airport (AVP) for United Ground Express.
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