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Sergio Farache

Chief Strategy and Technology Officer, Td Synnex

Search every verified Sergio Farache interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Sergio Farache, Chief Strategy and Technology Officer at TD SYNNEX, has been discussing the company's StreamOne platform and its role in helping partners manage subscription and consumption-based services. He described StreamOne as a platform that digitalizes operational workflows, including lifecycle management, billing, and renewal processes, and said it provides a single architecture for partners to handle these functions without needing to invest in those elements themselves. Farache stated that the platform includes APIs and connectors for third-party systems such as PSA and ITSM, which he said automates processes across accounting ledgers and other motions without manual intervention. He also emphasized that a distributor's value extends beyond its platform, citing skill gap coverage, portfolio support, and financial support as additional layers. Farache has also spoken about the importance of competencies and capabilities for MSPs, stating that "the biggest value that you can get as a company is your competencies; that is the only thing that nobody can take from you." He encouraged MSPs to connect with TD SYNNEX teams to learn about programs such as Channel Academy and Practice Builder Po. He described AI as bringing "the democratization of technology" and said that a key transformation will be applying AI to processes to build agents that accelerate time to revenue and operational efficiency. Farache noted that security will remain a critical area of skill scarcity and said that the industry needs to rethink security in terms of both how AI improves security and how to secure AI models and agent interactions. He described his approach to strategy as combining information from analysts, vendors, and partners while focusing on a few impactful areas, adding that "it's very quickly for me to understand that I don't know anything yet when I talk to so many people that know so much."

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