Senior Vice President & Chief Information Officer, Enersys
Search every verified Philipp Michalsky interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Philipp Michalsky, Senior Vice President and Chief Information Officer at EnerSys, has discussed the company's IT strategy, which he described as driven by the need to consolidate and harmonize a historically distributed and heterogeneous IT landscape. He stated that the role of IT has shifted from enabling business processes to automating them, with a focus on using digital assistants and AI to handle complex requests and extend services 24/7. Michalsky noted that prioritization is a key challenge and that getting a clear view on return on investment before starting initiatives has become more critical due to economic uncertainties. Michalsky said EnerSys is moving toward outcome-based engagements with partners to reduce upfront investments and ensure success through aligned goals. He mentioned that the company has worked with SuneraTech to implement digital assistants in IT service management and to reduce manual workload in areas such as regression testing. Michalsky also observed that concepts common in B2C settings, such as self-service portals, are making their way into B2B scenarios and that the current situation presents an opportunity to readjust and accelerate strategy.
“Enersys is a global manufacturer of stored energy solutions for industrial applications, with a footprint that is global in terms of engineering, manufacturing, and distribution capabilities. Our IT has historically grown and is very distributed and heterogeneous, following local markets in the past, which drives the n...”
“The role of IT has already changed from pure enabling of business processes through applications and infrastructure to utilizing technology more and more to automate these same processes. Initially, the focus was on repetitive processes and steps, but now we are handling ever more complex business processes and request...”
“The new services introduced by digital assistants can be deployed almost immediately, requiring little change management and driving immediate business value. This shift means IT is moving from a long-term focus to a more agile setup delivering quick innovation and returns.”
“Prioritization remains the key challenge, especially as many companies face constraints on investment and general uncertainty around business in the coming months. Getting a clear view on the return on investment and benefits before starting any new initiative is more critical than ever.”
“We are developing and utilizing automation opportunities to free up resources so we can focus on longer-term strategic initiatives. We are also looking at outcome-based engagements with our partners to ensure the success of initiatives is clear from the start and to avoid high initial investments.”
“We have been working together with SuneraTech to implement digital assistance especially in the IT service management space to bring additional services to our users that are available immediately and help them address common and more complex requests.”
“We have also been working on reducing manual workload for IT teams, especially in regression testing, and exploring many different ways to accelerate digital transformation here at Enersys.”
“Enersys is a global manufacturer of stored energy solutions for industrial applications with a global footprint of engineering, manufacturing, and distribution capabilities. Our IT systems have historically grown in local markets, driving the need for harmonization and consolidation across our business.”
“Our strategy is driven mostly by the need to consolidate and harmonize the IT landscape and also to be able to adapt to changing business conditions and to use technology to create new opportunities.”
“For most new projects, a cloud-based approach is pretty much the default choice today, with a few exceptions especially for systems close to core manufacturing activities where we will still have an on-premise footprint for some time to come.”
“Prioritization is key for us as an organization; improved customer experience and innovative solutions are almost as important, if not more important, than simplification and rationalization of our IT landscape.”
“Getting a clear view on ROI and business benefits before starting new initiatives is even more critical now given the constraints on investment and general economic uncertainties.”
“We are moving more and more towards outcome-based engagements with partners to reduce or avoid upfront investments while ensuring success through mutually aligned goals.”
“New concepts common in B2C setups, like customer self-service portals and e-commerce solutions, are making their way into B2B scenarios, accelerated by the current situation.”
“We are looking into ways to expose more of our processes to customers to allow them to self-serve and to meet the needs of a new generation of customers with different expectations towards service.”
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