Shanthi Iyer

Chief Information Officer, Docusign

Search every verified Shanthi Iyer interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Shanthi Iyer, Chief Information Officer at DocuSign, has described her work on scaling the organization and developing a data strategy since joining the company over two years ago. In a September 2023 interview, Iyer stated that DocuSign grew rapidly during the COVID-19 pandemic and that she has focused on transforming business processes, upgrading technology platforms, and modernizing infrastructure. She said she restructured her group to create roles like product owners and established a transformation office to prioritize initiatives. Iyer also noted that she consolidated data technology platforms into one team and created a platform called Helios to serve as a single source of truth for company data. Regarding artificial intelligence, Iyer said she is working with the chief security officer to create guardrails for safe experimentation, and she expressed that AI could help synthesize contract content for DocuSign's product. In a September 2022 interview, Iyer discussed her approach to scaling operations, including consolidating technology platforms after finding that many employees used different software suites. She said she implemented automation for employee onboarding, job changes, and exits. Iyer described the role of a CIO as having evolved from a technologist managing infrastructure to a business leader with a seat in the boardroom. She attributed her career success to continuous learning, consistent execution, and compassionate leadership. Iyer also commented on the representation of women in technology, stating that while there are a growing number of women in leadership roles, she noted that during the pandemic women disproportionately stepped back in their careers and called for targeted efforts to restore representation.