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Vivek Jetley

President and Head of Insurance, Healthcare & Life Sciences, EXLSERVICE HOLDINGS INC

Verified interview transcripts, podcast appearances, and direct quotes from Vivek Jetley, President and Head of Insurance, Healthcare & Life Sciences at EXLSERVICE HOLDINGS INC. AI-verified speaker identity with full-text searchable transcripts.

Recent appearances

  • Harnessing the Power of Generative AI in Banking

    April 30, 2025 · 📺 EXL

    Explore practical, real-world business applications and multiple use-cases of generative AI in consumer banking. Vivek Jetley, President/Global Head of Analytics at EXL talks about how generative AI is reshaping the banking landscape by optimizing customer interactions, streamlining processes, and enhancing decision-making for improved financial outcomes. In this presentation, you will hear how EXL clients are using generative AI applications to create operational and cost efficiencies, and improve customer service

    Watch on YouTube ↗

  • Harnessing the Potential of generative AI in Banking – Vivek Jetley at CUbroadcast Talk Show

    June 04, 2024 · 📺 EXL

    Hear out Vivek Jetley, President and Head of Analytics, EXL as he talks about the future of generative AI in the banking sector with CUbroadcast at the Financial Brand Forum 2024. He delves into the transformative potential of AI technologies and talks about: 🔸Innovative applications of generative AI in banking 🔸The impact of AI on customer experience and operational efficiency 🔸Strategic approaches to harnessing AI's full potential in financial services Whether you're a banking professional, technology enthusiast, or just curious about the future of AI in finance, this video is a must-watch…

    Watch on YouTube ↗

  • Making Generative AI Real for Business with Vivek Jetley

    February 22, 2024 · 📺 AIM Media House

    Join us for an enlightening interview with Vivek Jetley, EVP and Head of Analytics at EXL, as he explores the real-world applications of Generative AI in today's business landscape. Discover how this transformative technology is driving innovation, enhancing operational efficiency, and reshaping customer experiences across industries. Gain valuable insights into collaborative efforts, lessons learned, and Vivek's vision for the future of Generative AI. Don't miss out on this engaging discussion! Subscribe now and stay tuned for the premiere!

    Watch on YouTube ↗

  • Customer insight, big data and the bigger skills gap - Interview with Vivek Jetley of EXL

    January 12, 2024 · 📺 Adrian Swinscoe

    Today’s interview is with Vivek Jetley, Senior Vice President and co-Head of Analytics and Head of Corporate Strategy at EXL (http://www.exlservice.com/) , a business process solutions company that integrates operations management services, decision analytics and technology platforms to help their clients deliver immediate results and long-term business impact. Vivek joins me today to talk about how companies need to create customer service teams that are cross-functional and multi-disciplinary, the convergence of customer service, sales and marketing and the challenges of implementing a big d…

    Watch on YouTube ↗

  • Decoding Data’s Future | Vivek Jetley | TBCY

    January 04, 2024 · 📺 The Brand Called You

    S5 E246 Vivek Jetley, EVP and Head of EXL Analytics, EXL 00:18 - About Vivek Jetley 00:56 - About EXL Analytics 04:41 - How do you envision the interaction between large language models like ChatGPT and human analytics experts in the generative AI space? 08:27 - Hype vs. Reality 12:54 - Is this pipeline focused on understanding spoken words and delivering voice responses? 14:37 - Addressing two challenges—hallucination and localized training—what are your insights on the persistence of hallucination issues? 19:32 - How do you transform engineering graduates into business-ready contributors,…

    Watch on YouTube ↗

  • Unlocking Customer-Centric Strategies: Insights from Vivek Jetley, President and Head of Analytics

    October 10, 2023 · 📺 EXL

    Vivek Jetley explores the four essential pillars for elevating the customer experience. Discover how to understand your customer, decipher their motivations and timing, and align your product or service with their needs can drive exceptional customer-centric strategies.

    Watch on YouTube ↗

  • Practical Implementation of Generative AI: Insights from Vivek Jetley at EXL

    August 10, 2023 · 📺 AIM Media House

    Dive deep into the world of Generative AI with Vivek Jetley, EVP & Global Head of Analytics at EXL. Explore real-world applications, challenges, and the foundational components necessary for businesses to harness the power of Generative AI. From data processes to privacy considerations, gain a comprehensive understanding of how to transition from discussions to tangible AI applications.

    Watch on YouTube ↗

Other executives at EXLSERVICE HOLDINGS INC

  • Rohit Kapoor, Co-Founder, Chairman & Chief Executive Officer

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