Senior Vice President in Operations Management, Exlservice Holdings
Search every verified Bhavna Chopra interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Bhavna Chopra, Senior Vice President in Operations Management at Exlservice Holdings, has been active in multiple domains, including art therapy, skill development in the stainless steel industry, and customer experience. In a May 2025 talk on art therapy, she described herself as a certified emotional intelligence practitioner and discussed how expressive art, doodling, and movement can serve as therapeutic tools for trauma and stress, noting that people often release memories through non-verbal creative processes. She also stated that many individuals use online platforms to learn about art therapy and find peer support. In March 2025, Chopra spoke about the stainless steel sector, emphasizing the need for industry-led training and skills development to meet workforce demands, and called for alignment between policy, industry, and training institutions. She said that India's engineering institutions should focus on upskilling with digital tools, automation, and AI. In late 2024, she hosted a podcast series on customer experience, where she discussed how technology and data enable personalized experiences and noted that customer experience helps build brand trust and sales. She also remarked that some customer interactions fall outside a brand's control, such as delivery experiences. In a 2013 testimonial, she described a leadership simulation workshop as a valuable learning experience for understanding cross-functional decision-making and future planning.
“Art is all about expression — expressive art therapy lets people access and release emotions non‑verbally through creative exploration.”
“I am a certified emotional intelligence practitioner and I combine that training with expressive art to help work with feelings, trauma and inner stories.”
“Expressive art is a combination of the creative process and psychological exploration — it’s not about artistic skill but about the process of making.”
“Doodling and simple art activities are therapeutic — they allow access to feelings and memories without pressure or the need for words.”
“You don’t need preparation or professional skill: even simple media or childlike marks can open up inner material and be therapeutically useful.”
“Many people today search Google or social platforms and join Facebook or Instagram groups to learn about art therapy and find resources and peer support.”
“Art‑making can help with trauma and stress — modalities such as drawing, music and movement all serve as legitimate therapeutic tools.”
“Through processes like doodling, sensory art and storytelling, people often release memories and narratives they could not verbalize before.”
“We need to start being globally competitive; to do that we must invest in skills, training and digital transformation across the stainless-steel value chain.”
“India’s engineering institutions and the broader skills ecosystem must focus on upskilling with digital tools, automation and AI to meet industry demand.”
“We should plan to train more than 40,000 people to build the workforce capacity required for new plants and sector expansion.”
“An integrated approach—covering physical infrastructure and institutional policy—is required to scale the stainless-steel sector effectively.”
“Large plant operations can employ over 10,000 people; such scale requires attention to social security and community engagement alongside production plans.”
“The sector must put focus and thrust on upgrading skills and industry-led training — otherwise we will miss the global opportunity.”
“Policy, industry and training institutions must be aligned; without programmatic policy push we cannot deliver scale or capability at pace.”
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Testimonial of Leadership Simulation Workshop by Bhavna Chopra, VP, Operations, EXL Service.
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