Bhavna Chopra

Senior Vice President in Operations Management, Exlservice Holdings

Search every verified Bhavna Chopra interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Bhavna Chopra, Senior Vice President in Operations Management at Exlservice Holdings, has been active in multiple domains, including art therapy, skill development in the stainless steel industry, and customer experience. In a May 2025 talk on art therapy, she described herself as a certified emotional intelligence practitioner and discussed how expressive art, doodling, and movement can serve as therapeutic tools for trauma and stress, noting that people often release memories through non-verbal creative processes. She also stated that many individuals use online platforms to learn about art therapy and find peer support. In March 2025, Chopra spoke about the stainless steel sector, emphasizing the need for industry-led training and skills development to meet workforce demands, and called for alignment between policy, industry, and training institutions. She said that India's engineering institutions should focus on upskilling with digital tools, automation, and AI. In late 2024, she hosted a podcast series on customer experience, where she discussed how technology and data enable personalized experiences and noted that customer experience helps build brand trust and sales. She also remarked that some customer interactions fall outside a brand's control, such as delivery experiences. In a 2013 testimonial, she described a leadership simulation workshop as a valuable learning experience for understanding cross-functional decision-making and future planning.