Michelle MacKay

Global Chief Executive Officer & Director, CUSHMAN & WAKEFIELD

Search every verified Michelle MacKay interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Michelle MacKay, CEO of Cushman & Wakefield, has recently discussed the company's strategic direction and market outlook. In October 2024, she described the firm's positioning as interest rates began to stabilize, noting five consecutive quarters of meeting or exceeding expectations since the new management team took over in July 2023. She also introduced the company's new brand philosophy, "Better Never Settles," which she said was designed to provide clarity around the firm's identity and client approach. In March 2024, MacKay characterized the commercial real estate market as experiencing a "trifurcation" of assets, distinguishing between high-quality properties that performed well through COVID-19, struggling assets that may not recover, and a nuanced middle segment. She also outlined growth plans focused on organic expansion of services businesses and rebuilding the capital markets group. MacKay has also spoken about broader industry shifts and personal perspectives. In a June 2025 podcast appearance, she described Cushman & Wakefield as building "a different kind of engine" and culture, emphasizing a focus on future-oriented talent rather than historical practices. She commented on returning to fundamental views of real estate, noting that assets were previously treated as arbitrage opportunities in low-interest-rate environments. Regarding tariffs, she said they do not directly impact the company but affect many clients' business decisions. She also shared personal details, including her background in voice lessons and her enjoyment of daily walks and wooden puzzles.