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Matthew Carey

Executive Vice President of Customer Experience, Home Depot (The)

Verified interview transcripts, podcast appearances, and direct quotes from Matthew Carey, Executive Vice President of Customer Experience at Home Depot (The). AI-verified speaker identity with full-text searchable transcripts.

Recent appearances

  • Matt Carey | The Marketing Interface With Tech, IT, AI and CX - An Acronym Feast! | CMO Confidential

    September 24, 2024 · 📺 CMO Confidential

    A CMO Confidential Interview with Matt Carey, EVP Customer Experience and CIO at Home Depot, formerly the SVP and CTO at both eBay and Wal-Mart. Matt discusses how the majority of customer experience is provided by tech, why you shouldn't buy "tech for tech's sake," and why marketers should always "know precisely what problem they want to solve" when interfacing with IT. Key topics include: why you should always have use cases for the MarTech stack; why microscopic measures are important; and practical step-by-step advice on AI - pro tip - don't start with "I want to apply AI!" Tune in to hear…

    Watch on YouTube ↗

  • The Home Depot's Matt Carey on Connecting Digital, Mobile, & In-Store Experiences | Technovation 745

    February 27, 2023 · 📺 Metis Strategy

    *AUDIO ONLY* Matt Carey, EVP of Customer Experience at The Home Depot, discusses how he is driving an interconnected experience at The Home Depot bringing together the digital, mobile, and in-store customer experiences. He covers what falls under his purview and what role the CIO plays in improving the customer experience. Matt shares the focus areas in CX that are on The Home Depot’s strategic roadmap, how he measures the progress he and his team are making, and how he partners with the rest of the business to deliver best-in-class customer experience. Finally, Matt reflects on his successful…

    Watch on YouTube ↗

Other executives at Home Depot (The)

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