Melanie Ruiz

Chief Information Officer, Abm

Search every verified Melanie Ruiz interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a September 2021 CIONET Spotlight interview, Melanie Ruiz, then Chief Information & Technology Officer at ABM, discussed the company's rapid pivot to remote work during the pandemic, including upgrading infrastructure and moving from Skype to Teams to enable secure, productive work from home within days. She noted that new services like enhanced clean and enhanced facility were developed largely remotely, with technology enabling quick training and client engagement. Ruiz also highlighted the challenge of building relationships and embedding technology teams within the business in a remote environment, which she described as critical for understanding day-to-day operations. Ruiz addressed diversity and inclusion, stating that business leaders should shadow and visit different communities to understand inequalities firsthand and make meaningful partnerships. She acknowledged that everyone has biases and emphasized the importance of self-awareness and deliberate action to remove them in hiring. Ruiz attributed the lack of women in technology to early grade school dynamics, where boys are more aggressive and confident while girls tend to hold back, and suggested that technology kits and coding games for young children can help shift the gender imbalance over time. She also predicted that smart building technology with sensors would improve client experience and operational efficiency in the next five years, while noting that robotics adoption would take longer due to human comfort levels.