Senior Vice President & Chief Information Officer, Jackson Financial
Search every verified Michael Hicks interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Michael Hicks, Senior Vice President and Chief Information Officer at Jackson Financial, discussed the company's technology strategy in a September 2024 interview. He stated that Jackson's technology organization is primarily centralized under "Jackson Enterprise Technology (JET)" to drive standardization, with a few minor exceptions for federated teams. Hicks noted that Jackson maintains a model of segregating duties between the CIO and CTO, with the goal of allowing the CIO to focus on innovation and business value rather than day-to-day production. He also said the company has fully transitioned to Agile delivery and runs quarterly planning events to align with strategy. Hicks described Jackson's customer focus, stating that the company treats financial advisors as customers while respecting that advisors own the relationship with end clients. He said customers in the industry are demanding easy-to-understand solutions and that the company is competing with recent digital experiences from companies like Amazon and Netflix rather than past insurance experiences. Hicks also commented on the role of CIOs, saying they must be prepared to lead conversations during technology disruptions such as generative AI, and that building authentic relationships and understanding business strategy are key to success.
“Technology is primarily centralized to Jackson, our technology organization at the Enterprise level we refer to it as Jackson Enterprise Technology or JET.”
“For the most part we've brought technology together at the organization really to drive standardization but just given the velocity of change that's happening we want to keep the entire Enterprise moving forward so that we have competitive leads in every one of our businesses.”
“Jackson has maintained a model of segregating duties between the CIO and CTO; the goal is to ensure the CIO role is not burdened by day-to-day production and really is focusing on driving innovation and business value.”
“An annuity provides tax deferred growth and lifetime income, helping bridge the income gap between savings, Social Security, and other retirement plans to fulfill the full retirement need with the income people require during that time of their lives.”
Depending on the company's needs, its IT organization is either centralized or federated with both having its merits. In a recent ...
Adopting a customer-focused culture requires the implementation of internal processes that allow the organization to quickly ...
Sign in to search the full transcript archive, filter by topic, and access every quote from Michael Hicks.