Executive Vice President & Head of Consumer and Small Business, Bankunited
Search every verified Lisa Shim interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a September 2023 interview at Emerge Americas, Lisa Shim, Executive Vice President and Head of Consumer and Small Business at BankUnited, discussed the bank's presence in Miami and its engagement with the local technology sector. She stated that the bank, which serves a diverse set of customers and industries, views Miami as a growing metropolitan city and a gateway to other cities. Shim said BankUnited is "super excited" about the Miami tech scene and has benefited from more people and businesses moving to the area, allowing the bank to offer its products and services. She described the bank as having "the right balance of touch and Tech" and noted an opportunity to forge partnerships with fintechs to improve services for customers. Shim also addressed diversity, equity, and inclusion (DEI), stating it is "in the fabric of what we do every day" and that a diverse workforce is necessary to be empathetic to a diverse customer base. She mentioned recent investments in mentorships and internships with local high schools and colleges to build a pipeline of future talent. Looking ahead, Shim predicted "healthy innovation and disruption" across sectors over the next five years and expressed a desire for Miami to remain a viable place to build a career, particularly in technology. She said the city is "having a special moment" and that sustained growth will require collaboration among the business community, public sector, and others.
“We are a bank that offers our products and services to diverse set of customers and industries from small businesses to corporates and so coming to Miami which is a growing Metropolitan city was a must and we've been here for a while. It's also a gateway to many other cities not only in the country but around the world...”
“Bank United we are super excited at what is happening here in the Miami Tech scene. We want to embrace the growth that is happening and I think the tech growth has benefited us in a couple of ways, first with more people and businesses calling Miami their home we've been able to wrap our arms around them with our produ...”
“As a relationship bank we have the right balance of touch and Tech so we believe that companies need the confidence of a trusted financial advisor as well as the convenience of products and services so that they can go about and run their own business.”
“There's a unique opportunity that exists between us and fintechs that are in the space to be able to forge partnerships to be able to provide better services and better products for our customers.”
“DEI is not just a catchphrase it's something that is in the fabric of what we do every day as in our company. We believe that if you're catering to a diverse set of customers your workforce needs to be equally as diverse to be empathetic to the needs of your customers.”
“We've also more recently taken a focus on mentorships and internships locally here with high schools as well as colleges and universities and we're really proud of that. We think it's important to invest in our future generations and build a pipeline here in Miami of future bankers, technologists, entrepreneurs and jus...”
“Five years seems like a long time but the pace of change has accelerated a lot and I think Miami is benefiting. With technology and the way that we are thinking about how it's going to progress, I think in five years we're going to see a lot of healthy innovation and disruption in a lot of the sectors actually probably...”
“As more people come to know Miami as that Tech Hub you're going to see that people are going to want to stay here. We want to have Miami as a viable option to build a career here especially if you're thinking about technology.”
“Miami is having a special moment and it has been for a couple of years and we need to capitalize on it and build a sustainable program to drive this growth organically. That's going to take certainly Tech as an accelerator and enabler but I think it's going to take the entire business community, the public sector all o...”
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