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Thomas Conrad

CEO, Sonos

Search every verified Thomas Conrad interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Tom Conrad, chief executive officer of Sonos, discussed the company's recovery from its 2024 app redesign during a September 2026 episode of *The Verge*'s Decoder podcast. He stated that the company had previously operated as if it were solely a hardware business, but that it is now focused on both hardware and software, noting that errors in either area have a significant impact. Conrad said the fallout from the app issues is "behind us" in every measurable way, while also describing the period as a "never-forget kind of chapter" for the company. At the Sonos Open House 2026 keynote in New York City on September 1, 2026, Conrad introduced Sonos 27, the company's new audio operating system. He announced that the system would support multiple distinct AI agents within a single speaker, each with its own summon phrase and voice, powered by different frontier models. Conrad emphasized that Sonos aims to be a platform where multiple voice assistants work together, rather than a single proprietary voice, and highlighted the company's focus on sound quality, home integration, and ease of use.

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