President, Chief Executive Officer & Director, Berkshire Hills Bancorp
Search every verified Nitin Mhatre interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Nitin Mhatre, CEO of Berkshire Hills Bancorp, has described the bank's approach to innovation and talent acquisition amid industry disruption. In a podcast recorded in October 2024, Mhatre stated that the bank has been "opportunistic on the talent front," hiring over a dozen seasoned bankers by taking advantage of market disruption caused by mergers in New England. He said the bank focuses on balancing short-term performance with long-term investment, and described its technology strategy as integrating platforms such as Snowflake, Salesforce, and FIS to create a digital experience he characterized as top quartile among midsize banks. Mhatre also discussed the bank's ESG performance, noting it ranks in the 17th percentile nationally among institutions rated by Bloomberg, MSCI, Sustainalytics, and ISS. In earlier appearances, Mhatre emphasized the bank's community-focused approach. He said that during the COVID-19 pandemic, Berkshire Bank issued PPP loans at about three times the national average and worked with clients in distressed industries. He described the bank's "My Banker" program, which brings banking services to clients who cannot visit a branch, and noted that 99% of the bank's energy use comes from renewable sources. Mhatre has referred to the bank as a "digitouch" organization, combining digital experiences with personal service, and said the bank's vision is to be a "high performing relationship driven community focus bank." He also stated that the bank was the first under $150 billion in assets to issue a sustainability bond.
“It's a 177 year old institution that has always been a purpose-driven values guided community dedicated institution and has built trust in the community over that period of time. Where you bank matters is not just about creating that exceptional client experience but also continuing to earn the trust of our clients acr...”
“While we need to adapt to technology and remain tech forward, we also need to make sure the core of who we are doesn't change. Our vision to be a high performing relationship driven community focus bank will evolve with technology and client expectations but the core does not change, and that core is earning and contin...”
“We launched our own transformation plan about three and a half years ago focusing on optimizing channels, processes, geography, businesses, and organizational structure to create efficiencies that we reinvest into the future, digitizing the cloud experience, enhancing client experience, and upgrading our tech stack.”
“We have probably the top quartile if not top decile digital experience stack among midsize banks, integrating Snowflake for centralized data warehouse, cloud migration, middleware platforms like Moft, Salesforce CRM, and a partnership with FIS for digital experience.”
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