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Rory Read

President, Chief Executive Officer & Director, SPRINKLR INC

Search every verified Rory Read interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. During the company's second quarter fiscal year 2027 earnings call, Rory Reid, President and CEO of Sprinklr, discussed the company's financial performance and strategic direction. He reported that total revenue grew 1% year-over-year to $213.7 million, with subscription revenue increasing 3% to $194.8 million. Reid noted that management identified the professional service and support organization as an area requiring greater focus, which led him to take interim oversight of the services division. He also outlined priorities including improving partner utilization and expanding AI across service delivery. Reid elaborated on the company's approach to partnerships and services, stating that a three-way relationship involving Sprinklr, partners, and customers leads to a 15-point higher win rate. He mentioned plans to name a new leader for the partner space, reporting to him, and emphasized the importance of leveraging internal service expertise for critical projects. Regarding the company's outlook, Reid said the focus is on executing in the third and fourth quarters to establish a trajectory into fiscal year 2028, noting that the company is seeing improved momentum and predictability while becoming more enterprise-mature. He also referenced over 200 AI agentic co-pilot engagements currently being tracked.

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