Scaling Human Connection with AI with Sprinklr CIO Sanjay Macwan
On the 59th episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (Greylock Partners) welcome Sanjay Macwan, Chief Information Officer at Sprinklr. Sanjay explains how Sprinklr is using AI to enhance customer experience at scale by reducing friction, making engagement intuitive, and ensuring every user feels heard. He also shares practical examples of how internal operations are being optimized through AI. 00:00 Intro / title animation 00:26 Guest intro, Sanjay Macwan 00:41 Three interesting things 01:23 Sanjay's journey to Sprinklr 02:57 C…