Customer Zero at Scale: How Accenture Is Building the Autonomous IT Function on ServiceNow
00:00:00 - Introduction to AI Agents and Human Intuition 00:01:20 - Accenture as Customer Zero with ServiceNow 00:02:16 - The Importance of AI Control Towers 00:03:05 - Consequences of Lacking Visibility in AI Usage 00:03:32 - Governance at Scale for Large Organizations 00:04:09 - Change Management and Adoption Struggles 00:05:00 - Building Trust in AI Adoption 00:05:36 - Enhancing Employee Experience with AI 00:06:23 - Impact of Autonomous IT Service Desks on Employees 00:07:38 - Preparing for the Shift to Autonomous Service Desks 00:08:17 - Proof Points of Success in AI Implementation 800,0…