CEOInterviews.AI
Start App
Try: AI strategy tariffs earnings guidance layoffs interest rates growth

Daniel Schulman

Director & Chief Executive Officer, Verizon

Search every verified Daniel Schulman interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Daniel Schulman, who became CEO of Verizon in October 2025, has described the company as needing a "complete turnaround" after losing market share for five consecutive years and seeing its market cap drop from first to last in the industry. He has stated that he initially turned down the job twice before accepting it, and has implemented a major restructuring that included announcing 13,000 job cuts. Schulman said the cuts were a difficult but necessary decision to generate approximately $5 billion in cost savings, which he plans to reinvest largely into customer service infrastructure. Schulman has been outspoken about the impact of artificial intelligence on the telecommunications industry. He has said that AI will "dramatically improve" productivity and customer satisfaction, citing experiments where AI agents replacing some customer service representatives achieved customer satisfaction rates 1,280 basis points higher than previous methods. He has also stated that AI could displace "a large percentage" of the company's customer service workforce, while noting that more complex requests will require collaboration between human agents and AI. Schulman has predicted that artificial general intelligence could arrive within two to four years, followed by quantum computing and humanoid robotics, and has said that companies must adapt to these changes or risk falling behind.

Recent appearances

  • Verizon Communications Q2 FY26 Earnings Call | $VZ | 🔴 WATCH LIVE

    July 24, 2026 · 📺 Benzinga

    Verizon Communications Inc (VZ) — Q2 FY26 Earnings Call Live coverage with Benzinga. Q2 FY26 Results EPS: $1.30 (est. $1.27) — inline Revenue: $34.25B (est. $35.33B) — inline Reported: 2026-07-24 Recent Quarters Q1 FY26 (2026-04-27): EPS $1.28 vs est $1.21 · Rev $34.44B vs est $34.90B Q4 FY25 (2026-01-30): EPS $1.09 vs est $1.06 · Rev $36.38B vs est $36.09B Q3 FY25 (2025-10-29): EPS $1.21 vs est $1.19 · Rev $33.82B vs est $34.23B Q2 FY25 (2025-07-21): EPS $1.22 vs est $1.19 · Rev $34.50B vs est $33.56B About Verizon Communications Inc Wireless services account for 75% of Verizon Communicat…

    Watch on YouTube ↗

  • Verizon CEO Dan Schulman Talks Using Tech to Transform Telecom | Bloomberg Talks

    June 04, 2026 · 📺 Bloomberg Podcasts

    Dan Schulman, CEO at Verizon, discusses AI-led transformation, customer growth and operational strategy with Bloomberg's Tom ...

    Watch on YouTube ↗

  • Verizon CEO Sees AI Coming for Customer Service Jobs

    June 04, 2026 · 📺 Bloomberg Television

    Verizon CEO Daniel Schulman says AI could replace “a large percentage” of the company's customer service workforce. Speaking at the Bloomberg Tech Conference 2026 in San Francisco, Schulman also says that the technology is primed to handle routine customer requests like billing amounts and increases customer satisfaction when used but AI agents will also have to work together with human agents to satisfy many requests. -------- More on Bloomberg Television and Markets Like this video? Subscribe and turn on notifications so you don't miss any videos from Bloomberg Markets & Finance: https…

    Watch on YouTube ↗

  • Verizon Communications Inc ($VZ) Q3 2025 Earnings Call

    May 12, 2026 · 📺 Castify Earnings Call

    VZ - Earnings call Q3 2025.

    Watch on YouTube ↗

  • Verizon CEO Dan Schulman at Semafor World Economy

    May 01, 2026 · 📺 Semafor Events

    Watch on YouTube ↗

  • Dan Schulman, Verizon CEO, on AI, Layoffs & Punching Back | The CEO Signal

    April 30, 2026 · 📺 Semafor

    “If somebody’s going to punch me, I’m going to punch back,” Verizon CEO Dan Schulman says in this episode of The CEO Signal. Schulman, who came out of retirement six months ago to lead the $200 billion telecoms company, reveals that he initially turned the job down — twice. But his mandate is blunt: stop losing customers to its rivals, regain Verizon’s “swagger,” and move it from a defensive posture to one that is “playing to win.” That reset has come with hard choices. Schulman discusses Verizon’s major restructuring, why he chose to announce 13,000 job cuts all at once rather than “bleed i…

    Watch on YouTube ↗

  • $VZ Verizon Q1 2026 Earnings Conference Call

    April 27, 2026 · 📺 EARNMOAR

    04/27/2026 Q&A: 31:36 Verizon Communications Inc., through its subsidiaries, engages in the provision of communications, technology, information, and streaming products and services to consumers, businesses, and governmental entities worldwide. It operates in two segments, Verizon Consumer Group (Consumer) and Verizon Business Group (Business). The Consumer segment provides wireless services across the wireless networks in the United States under the Verizon and TracFone brands and through wholesale and other arrangements; and fixed wireless access (FWA) broadband through its wireless networks…

    Watch on YouTube ↗

  • AGI Is Coming: Verizon CEO on Quantum, Robots, and the Future of Tech | WSJ Leadership Institute

    November 17, 2025 · 📺 WSJ Events

    Dan Schulman, one month into his role as Verizon CEO, details his vision for the company as well as what he see's as three concurrent waves that will transform the tech industry: AI, Quantum Computing, and Humanoid Robotics. Recorded Nov. 11, 2025. #Verizon #Tech #WSJ

    Watch on YouTube ↗

  • PayPal CEO Dan Schulman On Closing The Pay Gap

    March 25, 2019 · 📺 CNBC Make It

    When Dan Schulman spun PayPal off from eBay four years ago, no one could tell the CEO whether the company was paying its employees fairly. » Subscribe to CNBC Make It.: http://cnb.cx/2kxl2rf Schulman, who says PayPal's mission is to democratize payments, thought it was crucial to have an equally inclusive approach to his employee base. In 2015, his team began working with outside consultants to identify and close the company's pay gaps across gender and race. For the first time Schulman is sharing how much that cost the company: $3 million. Since then closing the gap has become a continuou…

    Watch on YouTube ↗

Other executives at Verizon

The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →