Chief Technology & Information Officer, Bank of America
Search every verified Hari Gopalkrishnan interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. At the Semafor World Economy event on April 30, 2026, Bank of America Chief Technology and Information Officer Hari Gopalkrishnan discussed the institution's approach to artificial intelligence deployment. He described a shift from proof-of-concept projects focused on small tasks to end-to-end process transformation aimed at revenue, client experience, or expenses. Gopalkrishnan stated that the bank uses a prioritization model combining top-down business strategies with bottom-up ideas from over a hundred listening sessions with employees, generating thousands of suggestions on reducing toil-based activities. He said these are prioritized against $4 billion in new investments. Gopalkrishnan also highlighted the bank's focus on data, compute, security, resiliency, governance, and human oversight as crucial for AI in finance. He noted that Bank of America has established an academy for reskilling and upskilling on AI, covering topics from basic prompt engineering to advanced development, and that 44% of jobs in recent years were filled through internal mobility. He expressed optimism about AI's potential to improve client service through data, personalization, and digitization.
Bank of America's Chief Technology and Information Officer Hari Gopalkrishnan is responsible for a $14 billion tech budget at one of the world's largest banks. He joined The Stack's Noah Bovenizer to discuss his careful approach to AI return on investment and rebuilding the bank's Erica chatbot with large and small language models.
Bank of America Chief Technology & Information Officer Hari Gopalkrishnan joined Julie Hyman of Yahoo Finance to discuss the bank’s approach to AI strategy.
In this sponsored View From the Top segment, Bank of America chief technology and information officer Hari Gopalkrishnan talks to Axios' Nicholas Johnston about how it is scaling artificial intelligence across one of the world's largest financial institutions, moving from experimentation to production at enterprise scale. The conversation explores how the company evaluates AI investments, measures return on investment and deploys AI tools across multiple business lines while maintaining trust, security and regulatory compliance. Executives also share lessons from Erica, Bank of America's AI-…
This is a partner session produced by Semafor's commercial team. Semafor's editorial staff had no role in this video's creation or distribution.
How can AI be designed from the customer back and not the model forward? Hari Gopalkrishnan, Chief Technology and Information Officer at Bank of America, joins Peter High to share how one of the world's largest financial institutions grounds its AI strategy in user behavior. From developing Erica to enabling employees with tools like Ask Merrill, Hari explains why every AI solution must begin with real customer or employee friction. 🎧 An audio-only version of this interview is available as episode 1028 of Metis Strategy’s podcast, #Technovation with Peter High. 🌍 Learn more: https://www.met…
Hari Gopalkrishnan, Chief Information Officer and Head of Consumer, Business & Wealth Management Technology, Bank of America; Jody Kalmbach, Group Vice President, Product Experience, The Kroger Co.; and Ravi Radhakrishnan, Chief Information Officer, American Express Company talk with Bloomberg's Lisa Mateo about how they have optimized customer service with AI assistants at The Business Value of AI event in New York. -------- Subscribe to Bloomberg Live on YouTube: / @bloomberg_live
Hari Gopalkrishnan, Head of Retail, Preferred, Small Business & Wealth Management Technology, Bank of America speaks with Bloomberg’s Janet Wu at the Bloomberg Intelligent Automation event in New York. -------- Subscribe to Bloomberg Live on YouTube: / @bloomberg_live
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