Mindy Sherwood and Seth Cohen on AI and Better Serving Consumers, Customers & Employees | P&G
P&G's Mindy Sherwood, Chief Sales Officer, and Seth Cohen, Chief Information Officer, chat about the exciting ways artificialΒ ...
Chief Information Officer, Procter Gamble
Search every verified Seth Cohen interview, podcast appearance, and on-the-record quote β each transcript cross-checked by AI and human review to confirm speaker identity. Seth Cohen, Chief Information Officer at Procter & Gamble, discussed the company's approach to artificial intelligence in two recent interviews. In a conversation with Mindy Sherwood, Cohen stated that AI does not replace human understanding of consumers and customers, but can help synthesize vast amounts of data from consumer touch points. He described "data democratization" as a strategy to allow decentralized data ingestion across the value chain, and cited a tool deployed in some regions that helps salespeople identify in-store opportunities by comparing performance across stores. In an interview on the Technovation podcast, Cohen described P&G's "AI factory" approach as a platform that provides developers instant access to data and AI algorithms, reducing the time needed to scale use cases. He noted that P&G has been insourcing IT talent for critical areas such as data science and data engineering, reversing a prior trend of outsourcing. Cohen also reported that leveraging AI and freeing data across the value chain in Brazil improved out-of-stock rates by 15%.
“The nice part about an AI factory approach is it's a platform that we can allow people to have instant access to the data within the data repository, but then also instant access to the AI algorithms and therefore the developer spends a lot less time having to worry about how do I scale it because that comes out of the...”
“By leveraging AI and freeing data across the value chain in Brazil, we improved our out-of-stock by 15%, which was a huge improvement.”
P&G's Mindy Sherwood, Chief Sales Officer, and Seth Cohen, Chief Information Officer, chat about the exciting ways artificialΒ ...
βWe start with capability, not technology.β Seth Cohen, Chief Information Officer of $84B consumer goods leader Procter & Gamble, joins Peter High on Technovation to share how P&G is transforming through data-driven innovation, a robust AI factory, and end-to-end supply chain visibility. Seth, who previously held CIO roles at PepsiCo and Reckitt Benckiser, unpacks P&Gβs digital flywheel, from freeing siloed data and scaling AI use cases to upskilling IT talent and building a quantum-ready future. He also explains how the Pampers Club app connects consumer insights with factory-level data, anβ¦
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