Guest Obsessed at Scale: People, Hospitality, and Operational Excellence ft. Jason Kidd
Jason Kidd, Chief Operating Officer of Chipotle Mexican Grill, joins The Prosper Brief to discuss how leaders create operational excellence at scale without losing the human connection at the center of hospitality. Jason reflects on lessons from a career spanning retail, supply chain, merchandising and restaurant operations, and why every role and every leader can teach you something. The conversation explores being guest obsessed, throughput, culture, leadership development and the importance of focusing on the role you are in before chasing the next one. Ready to accelerate your own leaders…
