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Scott Russell

CEO, Nice

Search every verified Scott Russell interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Scott Russell, CEO of NICE, discussed the company's second quarter 2026 results during an earnings call on August 5, 2026. He highlighted investments in international markets, strategic technology partnerships (including with AWS, ServiceNow, Salesforce, and RingCentral), and the integration of AI capabilities into a single native platform, CX1, which he said was ahead of schedule. Russell noted that complex AI use cases require a measured deployment approach, which can impact short-term revenue but supports long-term security. He also stated that the company is on track to drive durable growth and reaccelerate margins. In a July 2026 interview at NICE World London, Russell attributed international growth to a shift from on-premise to cloud solutions, with customers adopting AI at the center of their changes. He said that NICE's AI capabilities, delivered by Cogni and embedded in CX1, are a key factor in buying decisions, describing the platform as the first truly native CX platform with AI embedded throughout. He cited customer examples, including Trip Advisor, which used AI to achieve business results and rapid deployment.

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