How is AI enhancing customer experience? | Vodafone Margherita Della Valle & Google’s Rick Osterloh
What does AI at scale actually look like? For us, it starts with customers. From AI assistants supporting call centre agents, to one of the largest customer service chatbots in Europe, we’re using AI to simplify experiences and improve satisfaction. Our Vodafone Group CEO Margherita Della Valle sat down with Google’s Senior Vice President, Platforms & Devices, Rick Osterloh, to explain how we’re applying AI at scale to drive productivity, simplify operations and deliver better customer experiences - built on strong, secure data foundations across Europe and Africa. Chapters: 00:00 - Welcom…