The Future of Claims: Disrupt or Be Disrupted - Pat Van Bakel
This session was filmed at the Insurance-Canada.ca Executive Forum '17, on Aug 29, 2017 in Toronto, Canada. To view the whole video, please visit: https://www.insurance-canada.ca/videos – Pat Van Bakel, President & CEO, Crawford & Company (Canada) Inc. Claims management – otherwise known as the “Moment of Truth” – has never been more critical for an insurer's success. This session will describe the new mandate to go beyond technical claims handling excellence to achieve positive customer engagement, while controlling cost and expense, through the use of current and emerging technologies. Co…
