Chairman of the Board (former CEO), Five9
Verified interview transcripts, podcast appearances, and direct quotes from Mike Burkland, Chairman of the Board (former CEO) at Five9. AI-verified speaker identity with full-text searchable transcripts.
“We are in such a unique situation in our market. The importance of CX is not one thing, but there's about three or four things that are coming together all at the same time, so it's a perfect storm of customer experience becoming mission critical, more mission critical for every enterprise. It's no longer a cost center...”
“My definition of a leader is very simple. It's a person that people want to follow. Your job as a leader is to help people that you've brought onto your team and it's a team. Your job as a leader is to help them succeed. And if you take that approach to leadership, it's an obligation. It's a duty, but I love doing that...”
“We just announced our largest deal ever with a Fortune 50 financial institution, 50 million ARR, subscription revenue ARR that is once they fully ramp on our platform. So, these are wonderful times quite frankly in our business and we expect growth to accelerate here in the near future.”
“We are engine agnostic. In other words, we're leveraging whatever latest and greatest LLM, OpenAI or Google or others come out with. We plug those engines into our platform. Think of us as the entire aircraft powered by an engine that might be the best latest and greatest LLM. We're not trying to build LLMs. We're leav...”
“We've gone from 10 million in revenue and we'll cross a billion this year.”
“We just announced our largest deal ever with a Fortune 50 financial institution, 50 million ARR subscription revenue ARR that is once they fully ramp on our platform.”
“We've grown from a company that was you know 10 million in annual revenue and this year we'll cross one billion in annual revenue so it's been an exciting 16-year Journey but sometimes I feel like we're just getting started.”
“We are delivering an AI data-driven platform our CX platform is unique in fact just last week we introduced Genie Studio which is the industry's first generative AI platform for ingesting and accessing enormous amounts of contextual data and the key word there is contextual it's not just data it's contextual data that...”
“The growth is really continuing to come from three major trends in our industry in CX. One is a shift to the cloud. The legacy on-premise solutions are being end of life and large enterprises are moving to the cloud at a very accelerating pace. Secondly is the strategic nature of CX and customer experience. This used t...”
“Models alone do not deliver great CX. You have to have the data, you've got to have what we call contextual data. That is the key to driving AI-driven joyful CX.”
“We are in such a unique situation in our Market. The importance of CX is not one thing but there's about three or four things that are coming together all at the same time. So it's a perfect storm of customer experience becoming Mission critical more Mission critical for every Enterprise. It's no longer a cost center t...”
“I believe in the market opportunity we're in a massive Market of you know Cloud contact center and CX replacing these Legacy systems. It is a 10 to 15 year Runway of growth ahead of us. It's an exciting time.”
“Joy is the emotion, Joy is the feeling customer experience is known for. Joy is that is that what you're saying? Oh it's not and that's why we exist. We're gonna change what has been historically a frustrating sometimes experience and again we're making progress as an industry but we're we're aiming for Joy for every c...”
“The better they do at delivering great customer experience, the higher customer satisfaction they have, the tension goes up, Revenue goes up and and we also deliver efficiency gains, cost reductions and just making sure that there's a very efficient machine contact centers doing everything it does.”
“We're gonna change what has been historically a frustrating sometimes your experience and again we're making progress as an industry but we're we're aiming for Joy for every customer interaction everyone involved in customer experience should have jewelry not just and consumer with your agent the supervisor our employe...”
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TalkingPointz' Dave Michel speaks with Mike Burkland, CEO at Five9. Discover the latest insights and innovations in AI-driven customer experience solutions with Mike Burkland, CEO of Five9, as he discusses the transformative journey of Project Surge and the future of customer engagement. 🔍 In this exclusive video, delve into the highlights from recent industry events like Enterprise Connect, where Five9 showcased its commitment to AI innovation and customer-first culture. Learn how Project Surge represents an acceleration of investments towards revolutionizing customer experiences. 🚀 With a…
Dave talks with the CEO of Five9, Mike Burkland, at the #CXNationSummit about Five9's mission and vision statement. This is a new version of the video - the original had quite a bit of background noise. This version has been processed by Webex for noise reduction. 00:00 Intro 00:45 Vision Statement 02:10 Mission Statement 05:28 Wrap Up
Dave talks with the CEO of Five9, Mike Burkland, at the #CXNationSummit about Five9's mission and vision statement. 00:00 Intro ...
Dave talks with the CEO of Five9, Mike Burkland, at the #CXNationSummit about Five9's mission and vision statement. 00:00 Intro 00:45 Vision Statement 02:10 Mission Statement 05:28 Wrap Up
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