Chief Operating Officer, Five9
Verified interview transcripts, podcast appearances, and direct quotes from Andy Dignan, Chief Operating Officer at Five9. AI-verified speaker identity with full-text searchable transcripts.
“the thing that is my kpi is yesterday I met with a brand new customer they just so they got here they just went live like a week ago and I was like oh this is great so you know my team that that led the implementation I said well hey what what's like well first off how did it go right and they said yeah I just went fla...”
“we call it at five nine we call it our day one to forever right and then the subscription software space we have to earn this business every day so it's not you know I mean every company has a customer success or an implementation methodology and you have your different phases right design Discovery and we have all tho...”
“Contact center is at the tip of the spear from a digital transformation perspective and so a lot of CIOs are now leading with choosing their CCaaS provider as the initial solution because there's such a big ROI there.”
“We're not about replacing agents, we're about augmenting agents and making sure agents can perform to the best of their ability and provide a great customer experience.”
Hey guys it's Juanita Coley the contact center Whisperer and I'm sitting here at CCW with the amazing Andy dignan he's the chief ...
CCaaS is increasingly augmented by AI as a means of building world-class customer service. In this episode, Ken Presti talks to Andy Dignan of Five 9 about what all this can mean to YOUR business.
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