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Jennifer Tejada

Executive Chair, Pagerduty

Search every verified Jennifer Tejada interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Jennifer Tejada, executive chair and CEO of PagerDuty, has been discussing the company's role in AI operations and enterprise resilience. In a June 2026 Forbes interview, she described PagerDuty's evolution from a venture-backed startup with less than $50 million in annual recurring revenue to a publicly traded company. Tejada stated that "chaos is inevitable" for mission-critical software providers, noting that major incidents on PagerDuty's platform increased 43% in the past year. She said the company aims to be recognized as "the essential platform for AI operations in service of enterprise resilience and trust." At the HumanX conference in March and April 2026, Tejada described PagerDuty as "the control plane for operations" and said the company works with more than two-thirds of the Fortune 100. She stated that "AI without context is just simple automation" and that "context is king" for making AI agents effective. Tejada added that many customers are trying to "shift left" by identifying potential failures before they occur. She reported that PagerDuty added 2,500 customers over the previous year, bringing its total to 35,000.

Recent appearances

Notable quotes

“Well, well, we know that just in the last year, major incidents are up 43% across our platform, and we're serving 2/3 of the Fortune 100, half the Fortune 500, more than half of the Forbes 50 AI leaders. And when you step back and you say, 'Okay, incidents are up 43%.' That's not very surprising because the velocity with which we can now deploy new technology into production, into the wild using code assistance, you ”

“As a leader, I can tell you that a major incident on average costs nearly a million dollars for a company because we rely so heavily on technology at the edge or consumer applications to drive revenue which drives our profitability and you know drives our operating margin and enables us to fund innovation and growth. So this has become a real business challenge not just a technology challenge.”

“We're seeing just about every agency we work with looking for ways to become immediately more efficient, to modernize and consolidate their operations such that they can deliver on the mission on a lower cost base. And at the same time they have the challenge of modernizing their technology to reduce the fragility of that tech stack, make it more resilient, make sure it's more available for citizens and make sure the”

“What we're really trying to do is one, make life easier for the developer in service of driving a more resilient experience for the end user or the end consumer. And we do that leveraging AI and automation across the platform. We have a very large open API-centric ecosystem that connects to 700 of the most popular tools, observability environments, security environments, ticketing systems, cloud services, etc. that e”

“As a leader, I can tell you that a major incident on average costs nearly a million dollars for a company because we rely so heavily on technology at the edge or consumer applications to drive revenue, which drives our profitability and you know drives our operating margin and enables us to fund innovation and growth. So this has become a real business challenge, not just a technology challenge.”

“Major incidents are up 43% over last year, costing nearly $1 million on average, so you don't have a lot of time to search around for people and information and send emails and raise tickets, and support cases are now skyrocketing. Your boss is texting again, now about compliance, contractual obligations, and then the issue hits the news. Customer loyalty, reputation, even your company's right to do business are now ”

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