July 02, 2025 · 📺 KPMG Lower Gulf
What makes Emirates consistently rank the No.1 brand in the KPMG UAE Customer Experience Excellence Report?
In this exclusive interview, Sir Tim Clark, President of Emirates Airline, sits down with KPMG’s Gonçalo Traquina to discuss the mindset, strategy, and culture behind consistently delivering world-class customer experiences. From navigating change to staying true to core values, this candid conversation offers valuable insights for leaders across industries.
Explore the full UAE Customer Experience Excellence 2025 report: https://kpmg.com/ae/en/home/insights/...
Read the verified transcript →
Watch on YouTube ↗