Khozema Shipchandler

Chief Executive Officer, Twilio

Search every verified Khozema Shipchandler interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Khozema Shipchandler, CEO of Twilio, discussed the company’s recent performance and strategy in several public appearances. On Twilio’s Q2 2026 earnings call, he reported that the company beat analyst expectations on revenue and achieved record profitability and free cash flow, with shares rising sharply. He described AI-driven voice interactions as being in “very early innings,” noting that most customer interactions remain human-oriented but are increasingly augmented by AI. He also highlighted the company’s new console, launched at Signal, which has seen above-expectations adoption and is expected to improve cross-sell and upsell opportunities. In a Bloomberg Tech interview, Shipchandler characterized Twilio as the “Switzerland” of the AI era, positioning the company as neutral infrastructure that any business can integrate with, regardless of its AI choices. He acknowledged that AI-native startups are numerous but remain modest revenue contributors compared to larger enterprises. He emphasized financial discipline, stating that Twilio can reinvest its existing cash flows without starting a new investment cycle, and expressed confidence in the company’s long-term growth prospects despite potential macroeconomic volatility. At an innovation festival, he advocated for investing in people and community as a key leadership principle during uncertain times, and discussed the importance of focusing on customer return on investment.