Reinventing Petco’s Culture: How Joel Anderson Shifted to “Play to Win”
The episode of Mastering Workplace Culture continues with a revealing look at how Petco’s CEO, Joel Anderson, approached one of the most complex culture challenges of his career. Unlike Walmart’s deeply rooted values or Five Below’s early‑stage “blank slate,” Petco required an entirely different kind of leadership—one that honored the company’s emotional core while rebuilding its cultural foundation for the future. Joel describes his first step: uUnderstanding Petco’s “why.” What he found was a store‑level workforce overflowing with genuine passion for pets—the same energy they carried at hom…
