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Vicki Brady

Chief Executive Officer and Managing Director, Telstra

Search every verified Vicki Brady interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Vicki Brady, Chief Executive Officer and Managing Director of Telstra, appeared before a Senate inquiry and at press conferences in July 2026 following a nationwide network outage. She apologized for the disruption, stating "We have let our customers and Australians down and for that I am deeply sorry," and acknowledged that the outage, which affected triple zero calls, payments, and transport, was "clearly unacceptable." Brady attributed the likely cause to a maintenance failure involving an undocumented design change and a missing software update on a GPS card, noting that a $30,000 hardware upgrade may have prevented the incident. She said Telstra was accountable and would complete investigations, but declined to provide a compensation estimate, stating the company would work through customer claims. In earlier appearances, Brady discussed Telstra's strategy and operations. In February 2025, she said the company's $700 million investment in artificial intelligence would improve efficiency but "impact some jobs," while also creating new roles. She addressed regional customer issues following the 3G network closure, saying Telstra provided support. At a September 2025 National Press Club address, she called for a shared national vision for Australia's digital future, emphasizing the importance of secure connectivity and reducing business compliance costs. Brady became Telstra's first female CEO in 2022, previously serving as CFO, and has spoken about the company's climate goals, including matching its electricity consumption with renewable energy by 2025.

Recent appearances

  • Telstra executives say $30,000 hardware upgrade may have prevented outage | ABC NEWS

    July 16, 2026 · 📺 ABC News (Australia)

    Telstra CEO Vicki Brady and other top executives have been grilled at a Senate Inquiry about the nationwide Telstra outage. It has been revealed that a server upgrade costing $30,000 dollars may have prevented the failure. Senator Sarah Hanson-Young accused Telstra of being 'smug' in the face of major problems with the reliability of its services. Subscribe: http://ab.co/1svxLVE Read more here: https://www.abc.net.au/news/2026-07-1... Note: In most cases, our captions are auto-generated. #ABCNEWS #ABCNEWSAustralia

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  • IN FULL: Telstra CEO and CFO grilled at press conference | ABC NEWS

    July 09, 2026 · 📺 ABC News (Australia)

    Telstra CEO Vicki Brady and CFO Michael Ackland have fronted the media to deliver an update on Wednesday's nationwide outage. Brady apologised to customers and Ackland says the company is considering what compensation might look like. Subscribe: http://ab.co/1svxLVE Read more here: https://www.abc.net.au/news/2026-07-0... Note: In most cases, our captions are auto-generated. #ABCNEWS #ABCNEWSAustralia

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  • Telstra CEO Vicki Brady apologises for major network outage | ABC NEWS

    July 09, 2026 · 📺 ABC News (Australia)

    Telstra's CEO has apologised and admitted the telco needs to do better as the fallout from this week's nationwide outage continues. Ms Brady was overseas with her family when the outage occurred but said she had returned as quickly as possible when she learned of the crisis that engulfed the company for days. Subscribe: http://ab.co/1svxLVE Read more here: https://www.abc.net.au/news/2026-07-1... Note: In most cases, our captions are auto-generated. #ABCNEWS #ABCNEWSAustralia

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  • IN FULL: Vicki Brady's Address to the National Press Club of Australia

    September 10, 2025 · 📺 National Press Club of Australia

    Vicki Brady, CEO of Telstra, Addresses the National Press Club of Australia on "A shared national vision for Australia's digital future".

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  • Unhappy Telstra customers can 'move' provider, says Telstra CEO | The Business | ABC NEWS

    May 27, 2025 · 📺 ABC News (Australia)

    Telstra's chief executive has responded to customer concerns aired on The Business that the telco mislead consumers over its mobile coverage. Speaking at an investor briefing in Sydney, Telstra chief executive Vicki Brady said customers, who aren't satisfied with Telstra are free to switch to a different provider. Telstra customer Tony lives 6 kilometres from the Sydney CBD, but says he has to use WhatsApp to make phone calls because his Telstra coverage is so bad. Rhiana Whitson had to interview him on the phone outside his home. This comes after telco rival Vodafone accused Telstra of infla…

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  • How Telstra's big AI rollout will change jobs | The Business | ABC News

    February 24, 2025 · 📺 ABC News (Australia)

    Telstra's chief executive Vicki Brady says the telecommunications giant's $700 million investment in artificial intelligence will make their business more efficient, but will "impact some jobs" at the company. The telco reported a 7 per cent rise in net profit to $1.1 billion in its half-year results, thanks in part due to the growth in its mobile business, including expanding its 5G coverage. The chief executive acknowledged the ongoing issues some regional customers have experienced following the closure of the 3G network but said they are providing support to customers. #ABCBusiness Subscri…

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  • Telstra's not boring | Vicki Brady of Telstra | ASX CEO Connect Series

    April 07, 2022 · 📺 Equity Mates

    ---- SUBSCRIBE TO THE PODCAST ► shorturl.at/vCPQX FOLLOW US ON SOCIALS INSTAGRAM: shorturl.at/ozHJ2 FACEBOOK: shorturl.at/guCF9 TWITTER: shorturl.at/bhxX6 LISTEN TO Comedian v Economist ► shorturl.at/dyJM5 DISCLAIMER All information contained at EquityMates.com and on any podcast of Equity Mates Media is for education and entertainment purposes only. It is not intended as a substitute for professional financial, legal or tax advice. The hosts of Equity Mates and any contributors to EquityMates.com are not financial professionals and are not aware of your personal financial circumstances. Be…

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  • Incoming Telstra boss Vicki Brady to make history as first woman to head up company | ABC News

    April 01, 2022 · 📺 ABC News (Australia)

    Vicki Brady will join Macquarie Group's chief Shemara Wikramanayake as only the second serving female CEO of a top 10 ASX company when she takes over from Andrew Penn later this year. Subscribe: http://ab.co/1svxLVE Read more here: https://ab.co/3NFCp4I ABC News provides around the clock coverage of news events as they break in Australia and abroad, including the latest coronavirus pandemic updates. It's news when you want it, from Australia's most trusted news organisation. For more from ABC News, click here: https://ab.co/2kxYCZY Watch more ABC News content ad-free on iview: https://ab.co…

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  • ‘A privilege to lead Telstra through its next era’: Incoming Telstra CEO

    March 30, 2022 · 📺 News24

    Incoming Telstra CEO Vicki Brady says it’s “such a privilege” to get to “lead Telstra through its next era” following the announcement of current Chief Executive Officer Andy Penn’s retirement. “There is incredible opportunity ahead for Australia, for our customers, and I think Telstra can play a really important role in that,” she told Sky News Business Editor Ross Greenwood.

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  • Telstra CFO discusses dividends, turnaround strategy

    September 10, 2019 · 📺 nabtrade

    Telstra’s Chief Financial Officer, Vicki Brady, discusses the telco’s framework for returns to shareholders and progress on cost reductions and asset sales.

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  • Vicki Brady - Putting the customer before everything - Optus Vision 2014

    August 10, 2014 · 📺 Optus Enterprise & Business

    Vicki Brady, Managing Director, Customer, Optus Putting the customer before everything: • Taking the first step from good intentions to solid outcomes • The importance of culture in a customer-centric organisation • Structuring their business to succeed View more Optus Vision 2014 content at: http://www.optus.com.au/vision/video View Future of Business Report: http://www.optus.com.au/futureofbusiness Join the conversation: Twitter:   / optusbusiness   LinkedIn: http://yesopt.us/li Blog: http://yesopt.us/blog

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The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →