Building trust with your customers and why Gen Z prefers the physical dealership with Drew Tutton
In a high-velocity, low-margin automotive market where competition is fiercer than ever, traditional dealerships must adapt to protect margins and retain buyers. In this episode of Three Key Insights, Sanjiv Yajnik speaks with dealership owner Drew Tutton about navigating online retail disruption including the ways OEMs can influence the car market, evolving consumer preferences, and building community-rooted auto groups. Despite the rise of digital platforms, brick-and-mortar rooftops remain essential for high-ticket vehicle purchases. Tutton breaks down why Gen Z buyers are surprisingly lea…
