Chair, President & Chief Executive Officer, Otis Worldwide
Search every verified Judith Marks interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Judith Marks, chair, president, and CEO of Otis Worldwide, discussed the company’s performance and strategy during recent earnings calls and an interview. On the Q4 2024 earnings call in January 2025, Marks said the company had seen an approximately 35% reduction in the China new equipment market since 2021 and expected it to decline about 10% in 2025, with stabilization later in the year. She described a strategy to transform Otis’s China operations by investing in service growth and leveraging scale for modernization, stating that the company was targeting low teens annual portfolio growth in service with a focus on quality and margin expansion. On the Q2 2026 earnings call in July 2026, Marks acknowledged that bringing the outlook down was “not ideal” and that investments in service quality had impacted short-term margins, but she described them as necessary to fuel growth for 2027 through 2030 and beyond. She said the company was seeing early signs of progress in service quality, which she linked to customer satisfaction and retention. In a May 2026 interview, Marks discussed the role of conglomerates, stating that investors currently want focused companies that allow them to make their own capital allocation decisions. She also spoke about the aging installed base of elevators, noting that about nine million of 22 million units worldwide are over 20 years old and entering a modernization window, which she described as a business opportunity. On artificial intelligence, Marks said Otis wants AI to be part of its offerings to make products smarter and more autonomous, and to create a different passenger experience using voice, video, and AI agents. She noted that 2.5 billion people use Otis products daily and that the company had been an early autonomous technology provider since elevator operators were phased out in the 1950s.
Otis Worldwide Q2 2026 Earnings Conference Call. Twitter - https://x.com/i101yt If you find our work useful, please support us by ...
Most of us step into an elevator without giving it a second thought. That’s exactly how Judy Marks likes it. In this week’s episode of Power & Impact , I speak with the CEO of Otis Worldwide Corp. about the invention that helped make modern cities possible — and what it can teach us about another technology now reshaping daily life. Otis moves 2.5 billion people every day, and Judy sees firsthand how trust, safety, engineering, and human judgment all have to work together before people will fully embrace a new way of moving through the world. Judy believes AI will transform nearly every in…
What does it take to lead a company that moves 2.4 billion people every day? In this episode, Nicolai Tangen sits down with Judy ...
“I would tell you I'd step back and say, you know, just clean sheet of paper. What do you need end to end to create and let's just call it affordable housing, even though affordable means something different to everyone, but what does it take without saying, well, there's six different departments that all legislate, that all regulate, that all do everyone's got their own piece of this. I think I'd step back and almos”
“I think in today's era, conglomerates really are something where in the past the sum of the parts was even more important because you had flexibility. You had countercyclicality. At this point in time, I think what investors are telling any of us in the public markets and maybe even in the private markets are they want to make that choice on capital allocation. So they want focused companies. They want companies that”
Sign in to search the full transcript archive, filter by topic, and access every quote from Judith Marks.
The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →
Pro unlocks every transcript in full, plus unlimited search across every executive and company we cover.
50% off appliedPulling data at scale? The Data API gives you 30,000 transcripts a month over REST, MCP and JSON.
Compare all plans