AI-Driven CX with Avis' Ravi Simhambhatla & Royal Caribbean's Martha Poulter | Technovation 945
Royal Caribbean’s CIO Martha Poulter and Avis Budget Group’s Chief Digital and Innovation Officer Ravi Suman Butler share how they’re harnessing AI to transform customer experiences and operations. In this episode of Technovation, we explore how AI-driven personalization boosts conversions, the role of predictive models in operational efficiency, and the importance of blending digital and physical realities. From improving asset utilization to reducing waste and empowering employees, discover how these industry leaders are shaping the future of travel and hospitality. 0:00:00 Introduction 0:0…