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Linda Jojo

Executive Vice President & Chief Customer Officer, United Airlines Holdings

Verified interview transcripts, podcast appearances, and direct quotes from Linda Jojo, Executive Vice President & Chief Customer Officer at United Airlines Holdings. AI-verified speaker identity with full-text searchable transcripts.

Recent appearances

  • United Airlines' Guide to Improving Customer Experience Through Technology

    September 17, 2024 · 📺 Blake Morgan

    This week on The Modern Customer podcast, Linda Jojo, EVP, Chief Customer Officer at United Airlines, reveals how the airline is transforming customer experiences by harnessing the power of AI, mobile apps, and real-time communication—while maintaining a strong focus on customer service. Learn how innovative tools like Agent on Demand and Connection Saver are reducing friction in travel, and discover what’s next for United as they continue to push the boundaries of technology in aviation. BOOKMARKS: 00:00 Introduction 02:16 Linda's Career Journey and Technological Focus 04:04 United's Custom…

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  • On The Job with Linda Jojo, Chief Customer Officer at United Airlines | Ep.576

    April 29, 2024 · 📺 Special Chronicles

    On this episode of the Special Chronicles Podcast’s Unified at Work Series S5:Pt5: We're On The Job with Linda Jojo, Chief Customer Officer at United Airlines, sits down with ORD Service Ambassador and Award-winning Podcast Host Daniel Smrokowski for an honest conversation. We talk about about Inclusive Service, Caring and Loving in an Inclusive Workplace, Reflecting on First-ever Accessibility Showcase, and how Disability Inclusion connects with Good Leads The Way! Tap PLAY to Watch or Listen Now: https://specialchronicles.com/podcast576 New episodes drop weekly so be sure you tap…

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  • Innovating in line with evolving passenger expectations with Linda Jojo, United Airlines

    November 03, 2023 · 📺 World Aviation Festival

    Subscribe to our free weekly newsletter: https://worldaviationfestival.com/sub... At World Aviation Festival, Linda Jojo, Executive Vice President, Chief Customer Officer, United Airlines joined for a discussion on the importance of understanding and meeting evolving customer expectations. Linda pointed out some broad developments in passenger expectations and highlighted a discrepancy between customer behaviour and stated preferences. Illustrating this point, the United EVP revealed a surprising example: the no.1 meal choice for passengers during flight. The importance of supplying choice w…

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  • United Airlines EVP, Chief Customer Officer at Skift Aviation Forum 2022

    November 18, 2022 · 📺 Skift

    United Airlines EVP, Chief Customer Officer Linda Jojo joined Skift's Editor-at-Large Brian Sumers at Skift Aviation Forum on November 16, 2022 in Dallas, TX to discuss "Taking Customer Care to the Next Level". For more coverage of airlines, visit https://skift.com/airlines

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  • United Airlines’ Chief Digital Officer Innovates

    February 17, 2022 · 📺 UCLAAnderson

    When pandemic struck and United Airlines lost the bulk of its customers during lockdown, the airline took the opportunity to accelerate technologies to keep passengers and employees safe, like implementing touchless kiosks and airport QR codes to connect waylaid passengers to a live agent on demand. The Easton Technology Management Center’s 2022 Innovate conference featured an Innovator Spotlight with Linda Jojo, United’s executive vice president of technology and chief digital officer, to talk about the kinds of technologies that are enabling greater efficiencies for both airlines and travel…

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  • Linda Jojo, United Airlines | AWS re:Invent 2021

    November 30, 2021 · 📺 SiliconANGLE theCUBE

    Linda Jojo, Chief Digital Officer, United Airlines | @ljojo talks with SiliconANGLE's Lisa Martin and John Furrier at AWS re:Invent 2021 in Las Vegas, NV.

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  • The United Difference: Rethinking Travel - featuring Linda Jojo, EVP Technology & CDO

    December 16, 2020 · 📺 Center for Digital Transformation | CDT

    Hit with an unprecedented decline in demand, United is going to where the customers are. Coming up with new app offerings, pricing, and flexible tickets for the leisure traveler, United is catering to this customer segment to survive. In a conversation with Vijay Gurbaxani, Linda Jojo, EVP Technology and CDO, describes how United is using software to accelerate and improve their airline faster than before with the intent to come out stronger, better, and more customer friendly in the end.

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  • Formation and United Airlines at Skift Global Forum 2020

    September 28, 2020 · 📺 Skift

    Christian Selchau-Hansen, Co-Founder and CEO of Formation and Linda Jojo, Executive Vice President, Technology and Chief Digital Officer at United Arlines spoke at Skift Global Forum 2020 about "The Customer-Centric Future of Travel Tech." Get details about future Skift events at http://skift.com.

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  • Wayfarer TV exclusive: United Airlines' Chief Digital Officer Linda Jojo talks hot technology

    November 21, 2019 · 📺 WAYFARER: An Insider's Guide to Travel & Lifestyle

    An insider's guide to executive travel and lifestyle with award-winning host James Gregory Wilkinson. In this segment, we chat to United Airlines' Executive Vice President Technology and Chief Digital Officer, Linda Jojo, about the new technology the airline is rolling out to make the travel journey easier.

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  • Top Women in Tech | Linda Jojo | Lady Boss

    April 16, 2019 · 📺 Windy City LIVE

    This week’s Lady Boss is the Executive Vice President of Technology and Chief Digital Officer at United Airlines, Linda Jojo. She was recently named one of the 2019 Top 50 Women in Technology by the National Diversity Council and has positioned United Airlines at the forefront of technology and mobility. Subscribe: https://bit.ly/2VSUX6H Facebook: https://bit.ly/2sslv1a Twitter: https://bit.ly/2CmuqWw Instagram: https://bit.ly/2QNVRgU Watch Windy City LIVE at 1pm CT on ABC 7 Chicago! https://abc7.ws/2QOaUHt

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  • VIDEO: United CDO Linda Jojo @ Aviation Festival 2018

    September 10, 2018 · 📺 APEX Association

    APEX is about #PaxEx During Aviation Festival in London, APEX spoke with Linda Jojo, Chief Digital Officer and executive vice-president of Technology at United Airlines, about the importance of “failing fast.” During the interview, Jojo highlights the benefits of United's new "in the moment care" service, talks about the line between helpful and creepy customer service, and discusses having to keep United's "policy/procedure culture" from affecting the speed and efficiency of the airline's digital strategy. APEX@ is made possible by the support of West Entertainment. www.westent.com

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  • United Airlines EVP, Technology and Chief Digital Officer at Skift Tech Forum 2018

    July 31, 2018 · 📺 Skift

    Linda Jojo, EVP, Technology and Chief Digital Officer at United Airlines, spoke at Skift Tech Forum 2018 about the carrier's digital revamp. Get details about future Skift events at http://forum.skift.com.

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Other executives at United Airlines Holdings

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