When the Tool Starts Deciding | Zebra CIO Matt Ausman on AI Agent Accountability
For 50 years the barcode scanner told a human the number. Now the machine decides — and acts. Zebra CIO Matt Ausman on who is accountable when AI stops advising and starts doing. Just after 8 in the morning on 26 June 1974, a cashier in Troy, Ohio scanned a ten-pack of Wrigley's gum. It was the first time in history a product was sold by pointing a machine at it and trusting the number that came back. For half a century that was the deal: the scanner told you the number, a human decided. The scanner never had an opinion. It never surprised anyone. This year the deal changed. The machines o…
