Salesforce’s Joe Inzerillo on Agentic AI & the Future of Enterprise Workforce | Technovation 1016
The AI workforce won’t replace humans—but it will reshape how work gets done. On this episode of Technovation with Peter High, Salesforce EVP & CDO Joe Inzerillo joins to explore the rise of agentic AI and how it’s transforming work—from org structure to customer engagement. Joe draws on lessons from Disney, SiriusXM, and now Salesforce to unpack the “Customer Zero” model, how digital labor changes work design, and why empathy is the superpower for AI leadership. 0:00:00 Introduction 0:02:13 What Salesforce Is and Joe’s Role as CDO 0:05:47 Inside the "Customer Zero" Model 0:08:21 Agentic AI a…
