Sean Burgess

Chief Claims Officer, Lemonade

Search every verified Sean Burgess interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Sean Burgess, Chief Claims Officer at Lemonade, appeared on The Future of Insurance Podcast in March 2023. He discussed Lemonade's expansion into auto insurance with Lemonade Car, noting that the company had previously said it would not offer auto insurance but later changed its approach. Burgess stated that the company aims to be "where our customers are" and provide a "holistic view of the customer" across their insurance needs. He also reported that Lemonade's in-force premium grew from about $155 million to $419 million over a 24-month period. Burgess described a potential industry shift toward trust over price, saying he believes there will be a move toward "having somebody with you through your entire life cycle who has built up this relationship." He characterized this as a "big shift" for the industry. Burgess joined Lemonade after holding the Chief Claims Officer role at a top incumbent carrier, bringing nearly 30 years of experience to his position overseeing claim handling policies and execution across US and EU territories.