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Sumit Singh

Chief Executive Officer & Director, Chewy

Search every verified Sumit Singh interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. During a June 2026 earnings call, Sumit Singh discussed Chewy's deployment of artificial intelligence across customer experience, team member productivity, and cost reduction. He noted the launch of Kai, an AI-powered chat assistant in the mobile app, which has resolved approximately 30% of chats through self-service for common needs like orders, returns, autoship, and account management, while customers preferring human support are connected to care team members. Singh also mentioned Cali, a voice-based AI capability at select Chewy Vet Care locations, supporting appointment confirmations, scheduling, and follow-ups. He stated these initiatives are expected to generate low tens of millions of dollars in cost savings for the fiscal year. Singh also addressed topics such as customer cohort behavior, product innovation, and search aggregation. He described the company's approach to learning from its sales program over roughly five quarters, noting positive customer feedback. Regarding agentic surfaces, he said Chewy continues to lead with product innovation and expressed satisfaction with the company's position in search aggregation and search demand traffic. He indicated plans to bring new products and experiences to market in the back half of 2026 to deepen engagement, though investment levels for 2027 had not yet been determined.

Recent appearances

Verified interview transcripts

Notable quotes

“I think business leaders perhaps if we reorient our thinking to saying good service costs less over the long term. That will change the mentality of service centers being cost centers to engagement and revenue centers.”

“For the year, we're going to deliver north of 25% profit growth, while converting 80% of those profits into free cash flow.”

“We are growing, aggregating share across the industry growing at more than two times the market. Chewy does not require investment to continue to deliver growing levels of top line. It's not top line or bottom line for us — it's both; we are simultaneously delivering top line expansion while growing our margins.”

“Chewy has gone from $2 billion in revenue in 2017 to $12 billion this year; profitability has gone from -2% to positive 4%, free cash flow has gone from negative to about $700 million, and we have no debt.”

Other executives at Chewy

  • Ryan Cohen, Chairman & CEO, GameStop; Co-founder, Chewy

The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →