Greg Peters3:14
I'll take this one and unpack it a bit since I know that there's plenty of interest on this topic. Start by saying there's not a linear relationship between view hours and revenue and profit because all hours are not created equal. All hours don't provide the same kind of value to the business. And a really great example of this is live programming. So, live events do a lot of lifting for us for acquisition. They're good for monetization. They drive ad revenue, fandom. They're also a promotional platform, but they do not yield typically as many raw view hours. So, live we expect will be 5% of our content budget this year, but we think that'll only be 1% of view hours. Having said that, six out of top 10 new member sign up days of the past 5 years have come from live events. And if you compare that to another content category, take animation series, kids family TV, that's also about 5% of our content spend, the same amount of spend, but it's going to drive, we expect 8% of view hours. So, same spend and 8x the raw view hours. So, you can see the differences there, even though, as indicated by the amount that we're investing in both those categories being the same, we think they're doing the same value for the business.
So, we're constantly looking to improve across every dimension of engagement. We look at these as three dimensions: quality, variety, quantity, because they taken collectively drive acquisition, they drive retention, they drive the value that our consumers and our advertising partners ascribe to our service. We described in the last few earning calls the progress we've made in quality over the years. We're not going to go into the details of that quality metrics because frankly it's taken years for us to develop it and vet it and assess it and improve it, and we think that those details are a competitive advantage. We're also continuing to expand the variety of our entertainment offering. You see us launch new types of content like live, like video podcast, cloud TV games. These are all doing different things in our portfolio to support different needs from our members. And then on quantity, view hours grew 2% in the first half of 2026. That's an incremental 1.5 billion hours relative to the same period last year. It's a slight acceleration compared to 1.5% growth in 2025. And just to be very clear, like all those other dimensions, we remain focused on continuing to grow that number. And better understanding how we are doing at delivering member value, member love is critical to our business. We get it. We geek out on improving that understanding, operationalizing that understanding. And with regard to engagement, when I started about 20 years ago, we had one number to describe engagement, hours. Just flat hours, no weighting, no adjustments. And very similar to how we've evolved other metrics in the business since then, we've gone through about a dozen major iterations of our understanding. We get more and more sophisticated because we know, ultimately, it's combined quality, variety, and quantity of engagement that translates into satisfaction and value for members. And that drives the strong business outcomes we see right now, industry-leading retention. We see increased willingness to pay, strong advertiser demand. And those ultimately drive the top-level metrics of our business, revenue and operating profit, which are really the ultimate signs of our health.