India–AI Impact Summit 2026 | Mati Staniszewski Of ElevenLabs Speaks To CNBC | N18L

Ashmit, thanks so much for having me here. It's a pleasure to be here as part of the AI Impact Summit in India. We started the company in 2022. As a company, we combine research and product, helping transform how we interact with technology. We built the first voice model that sounded human, that could convert text into audio. And today, we provide a platform for companies to build voice agents to elevate customer experience, sales, and a lot of that work. Very interestingly, a lot of that work started from companies here in India. This is a voice-first country, a country that adopted the technology early on. So today we have the pleasure of working with everyone from TVS Motor, from Mahindra to IDFC Bank, helping them create those voice agents so you don't have to be on the waiting line. You can reach out to their support, they have 24/7 support, and get the resolution to your queries in a much simpler way. All the way through to the companies that are growing and scaling like Meesho, where they are figuring out completely new ways of using voice agents for the entirety of the customer journey. And as a company today, we are 400 people, an $11 billion company, but a lot of that inspiration came from the companies working with us here in the region. So, a pleasure to spend the time across the summit to unpack it more.

Today, the biggest one is customer support.

Just being able to have that agent that is able to combine voice and knowledge, bring the integrations, be able to interact with you through the phone, through WhatsApp, through web, and resolve your queries much quicker than before. Just to give you a scale, Meesho processes 60,000 daily calls, 90% of their support volume, together with ElevenLabs, working through voice agents that support those queries. And that's already happening across the wide industry, something that wasn't possible just 12 months ago. However, as you think about the future, one of the more exciting parts is how the support journey is not only the reactive part — so you call in to get help. Can it be proactive? Can it be there across the full journey? What I mean by this: imagine in the future logging into the Meesho website, trying to buy the item of choice.

Here, the agent could help you find the right item based on your personal preferences, show you those items, take you through that journey, and then get you that item delivered. Think about IDFC Bank. The use case we are working through there is proactive reminders for opted-in users to remind them about payments due, so they don't have to think about it, they don't have to remember, and they can actually rely on the agent getting them the help when that's needed. So, that's definitely the most commercially relevant, but of course so many wonderful ones across education, across healthcare that are spanning out as well.