About Melissa Cox
Melissa Cox, Executive Vice President and Chief Administrative Officer at Dt Midstream, provided a testimonial in September 2024 for Renee Funk's Exactly What to Say® Certification Workshop. In the testimonial, Cox stated that the certification helped her have meaningful conversations by asking important questions of customers and colleagues. She said it allowed her to "lean in with curiosity" and dive deeper into conversations to understand what people are looking for and the emotions behind their decisions, which she said enables her to provide a higher level of service.
Cox recommended the certification to real estate professionals and to any professional seeking to build relationships through curiosity and customer service. She described the phrase "Exactly What to Say" as representing curiosity, both in learning from others and in self-development to improve conversations and relationships.
Source: AI-verified profile updated from Melissa Cox's recent appearances.
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Transcript (1 segments)
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Melissa Cox0:00
The Exactly What to Say certification is going to help me in my business by allowing me to have meaningful conversations by leaning into those important questions that we need to have with our customers and our colleagues to learn more about each other, to then dive deeper into the conversation. Exactly What to Say certification has allowed me to lean in with curiosity to empower me to have meaningful conversations with my colleagues and my customers by diving deep into what everyone is actually looking for, what the emotions are that are coming behind these decisions, that allow me then to provide a service that'll take it beyond to the next level. I recommend the Exactly What to Say certification by Renee Funk to all real estate professionals, but I also recommend it to any professional that is looking to lean in with curiosity to grow and build relationships from a high level of customer service. Exactly What to Say means one thing to me, and that's curiosity. Not only curiosity in learning from other people, but also the curiosity of learning within myself and how I can grow and develop myself and my words to have better conversations and relationships with those around me.
