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Chanda Brashears
SVice President of Investor Relations, Public Relations & Corporate Communications, CINEMARK HOLDINGS INC

Cinemark theaters re-opening - we interview Vice President of PR about their plan

🎥 Aug 13, 2020 📺 Review Nation ⏱ 11m 👁 158 views
Derek recently caught up with Chanda Brashears, the Vice President of Investor Relations and Public Relations to talk about the ...
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About Chanda Brashears

In September 2020, Chanda Brashears, Vice President of Investor Relations, Public Relations & Corporate Communications at Cinemark Holdings, discussed the company's plans for reopening theaters during the COVID-19 pandemic. Brashears stated that Cinemark was "thrilled to safely welcome moviegoers back" and that health and safety were a top priority. She described protocols including staggered show times, limited auditorium capacities, seat buffering technology to block adjacent seats, disinfecting auditoriums between showings, and sanitizing high-touch surfaces every 30 minutes, with a "chief clean and safety monitor" assigned to each shift. Brashears said Cinemark determined it was a safe time to open based on "the status of COVID-19 and consumer sentiment, government mandates, the timing of new film content, and our clean and safety protocols." She noted the company was offering "comeback classics" at discounted pricing ($5 for adults, $3 for children and seniors) and private watch parties for up to 20 guests starting at $99. Brashears added that consumer research and social listening indicated avid moviegoers missed the theater experience, and that films like "Back to the Future" provided an opportunity for families.

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Transcript (14 segments)
D
Derek0:00
Very excited to talk to you today because, as you know, everyone is a movie lover and wants to get back to this world, but the world sometimes doesn't want us to go back there. We have to wait till the right moment comes. It's interesting to talk now because there are many people trying to figure out their own personal safety timelines and how things work too. So, to talk to Cinemark and to talk to Century Theaters here in Las Vegas, Chanda is here with us right now. She is the Vice President of Investor Relations and Public Relations. I really want to get into what we are looking for in this new age of quarantine and entertainment. What was the first step in the conversation as you were preparing for theaters to reopen or even the mindset of theaters to reopen?
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Chanda Brashears1:03
Absolutely. First of all, Cinemark is thrilled to safely welcome moviegoers back to our theaters for that immersive cinematic experience we've all been craving. The health and safety of Cinemark's employees, guests, and communities is a top priority. We took that very carefully in consideration of all the Cinemark standards that we've rolled out regarding our health and safety protocols. Just to highlight a few associated with the Cinemark Standard: we are staggering show times and limiting capacities within the auditoriums to ensure social distancing. We have seat buffering technology that automatically blocks the seats adjacent to your party within the auditorium, again to ensure social distancing. We are requiring face masks of all employees as well as guests. Employees—guests can take off their face masks when they're in the auditorium to enjoy their favorite movie-going snack. We are disinfecting auditoriums every morning and between show times, and we are also sanitizing all high-touch surfaces every 30 minutes. Because we are having such a high level of clean and safety protocols, we have also assigned a Chief Clean and Safety Monitor in each theater during each shift to ensure those protocols are adhered to. And for any moviegoer who wishes to have a more personalized experience, we are hosting Private Watch Parties, which enables up to 20 guests to have a dedicated auditorium to watch our Comeback Classics starting at $99.
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Derek2:40
Wow, that's pretty great. That's something that I think is set especially with this day and age of so many birthdays out there and all these events with kids and families that I'm sure want an opportunity to do something, but you know, what can you do and how can you get away and how can you control certain situations to the best of your ability? I know that even parks now have tables that are blocked off in areas, so we can't even have good old open-air adventures or experiences for kids when it comes to birthdays. I know that sanitizers, wipes, and of course masking gloves for all your employees is all going to be kind of a standardized thing too. So, what is something that you're very excited about to get people back into this mindset, to get people back into enjoying the experience of a theater?
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Chanda Brashears3:37
Yes, we are hosting Comeback Classics, so all of your classic films from over the years, your pastime favorites, we are hosting at Welcome Back pricing, so it's $5 for adults and $3 for children and seniors. We also have discounted Welcome Back pricing on all your movie-going favorites, so freshly popped popcorn, sodas, and candy all have highly discounted pricing as well, just to get people back in the auditorium, back in the theater, to realize how safe it is and the extent that Cinemark has gone to ensure that the health and well-being of our employees, guests, and communities is paramount.
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Derek4:12
Well, and as you can tell here at the bottom, we already have our locations here in Las Vegas. Century 16 Suncoast, Century 16 Santa Fe, Century Orleans 18, Century 18 Sam's Town, Century 16 South Point, Cinedome 12 in Henderson. I already took a glance at some of the movies we can look forward to: Jumanji: The Next Level, Back to the Future, Iron Man, Jurassic Park, The Goonies, Ghostbusters. So there's a lot of historic cinema love coming back to the theaters for sure. A lot of nostalgia. But there is something to be said about enjoying it in the theater for the first time. Some of these films, if you never saw them in the theater, it's a much different experience. I've seen Jurassic Park on Blu-ray and at home many times, but when I think of Jurassic Park, I still think about it in the theater when I was young. That velociraptor grabbing someone and dragging him into the cage—spoil alert—I still think about that moment because it was very seminal in my movie-going experience and how I grew up enjoying franchises and movies as a whole. So I thought that was very important. And is that something you're trying to go along with—nostalgia but also experience when it comes to titles you choose?
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Chanda Brashears5:37
Absolutely. Working very closely with our studio partners and finding a wide range of films to bring moviegoers back into the cinemas. Avid moviegoers are telling us through our consumer research and social listening that they miss being back in the theaters. And to your point, Derek, all of these films have an opportunity for parents to take their kids to see Back to the Future in an atmosphere they wouldn't have had otherwise. So it's really been a fantastic opportunity. It also gets people in the theater to see all we're doing from a clean and safety standpoint. For the people that have visited, we have 15 test-and-learn sites already open, and from the consumers who have been inside our theaters, we are receiving very strong customer sentiment and feedback on how we are protecting their health and safety and their confidence when they are within our theaters. So that's been really important along the way.
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Derek6:31
I very much appreciate all the forethought that has gone into this. I'm constantly getting emails now about movies they want to come back. I recently got one about Russell Crowe's Unhinged, looking at an opportunity to bring that into theaters as well. That's something I'm looking for—a tenant, which of course became tentative after a long time. We'll look for that in the future. But there are many titles, so it'll be nice to get back to the opportunity to enjoy them the way they're meant to be seen, as well as the group atmosphere and experience with other people in the theater. We all remember jump scares and all those communal moments. So I'm very excited to see that.
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Chanda Brashears7:18
Yes, that shared cinematic experience is something we have all missed and took for granted for too many years. Over the past several months, it has really become indicative that it is that shared immersive cinematic experience that we all know and love and miss so much.
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Derek7:35
Well, I guess the last thing is: if someone were to come to you and say, 'How can you open theaters once again?' what would you say to them to assuage their fears in this very questionable world?
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Chanda Brashears7:52
Absolutely. I think just the fact that Cinemark has taken this very seriously. We have been looking at five different things when considering the timing of reopening our theaters: the status of COVID-19, consumer sentiment, government mandates, the timing of new film content, and of course our clean and safety protocols. And we feel that now it is a safe time to be able to open our theaters. I think there are several things that are distinctive about theaters. You're all looking forward, and there's not a lot of interaction while you're watching a movie. And again, all of the Cinemark Standard and the clean and safety protocols we have outlined, with all the social distancing and the measures we've gone to to ensure social distancing throughout the theater, and particularly within the auditorium because of that seat buffering technology, we do believe that we are providing a safe and clean way to have a couple hours of entertainment and an escape from reality.
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Derek8:56
Well, fantastic. It's something where I'm very excited to have someone take things like this seriously and set rules in place that can hopefully make everyone feel safe, even when we know that sometimes our neighbors aren't the safest people. But hopefully we can have some rules to set them in their own corral and make sure we can all be communal again when it comes to movies and all these experiences. Personally, I am definitely interested in the Private Watch Parties. Yes, that's going to be a very fun thing. I definitely want to see how that works and how many people take advantage of it early on, because I can already tell there are a lot of fun opportunities and missed birthdays—kids' birthdays or adult birthdays—that would love the opportunity to have their friends back, but in a safe environment. So now everyone can come about, we can all be part of the same thing, but everyone can feel safe about seeing their friends again. I definitely want to see that, and I think it's going to be a fun addition as we go through the rest of this year for sure. So I want to thank you so much for talking with us and for taking this seriously as we move forward, because this is on everyone's minds one way or the other. As a film critic myself, I have missed the theater. I have missed being part of that experience. And when I do my reviews, I tend to judge some of it on how everyone else is enjoying it too. Maybe I'm not the right audience for a kid's movie, but if I see kids having a great time, that's how I'm going to review it because they're the audience. So you're absolutely right.
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Chanda Brashears10:45
And as a company full of avid moviegoers, we could not agree with you more.
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Derek10:49
Well, I want to thank you again. Everyone can find their closest theater here in Las Vegas. We have six here, and everyone should go get a chance to check out the films. Great pricing on everything. There are definitely opportunities to reinvigorate yourself in the movie experience in a safe way. Hopefully before long, we'll be able to get back to the way it was and enjoy it in that sense too. So thank you once again. I look forward to sitting in the theater again and enjoying the film. Visit cinemark.com for full theater details on specific opening dates and the Cinemark Standard, and to book your tickets. It's show time.
C
Chanda Brashears11:32
Very cool. Thank you very much.