Being Recognized By T-Mobile President Jon Freier

🎥 Jan 31, 2025 📺 Marc Palasciano ⏱ 1m 👁 106 views

In February 2020, I was recognized on an all employee webcast for my effort with merging MetroPCS with T-Mobile.

About Jonathan Freier

Jon Freier, President of the Consumer Group at T-Mobile, has emphasized the company's "Un-carrier" strategy, which he said began in March 2013 by addressing what he described as a "broken, arrogant and stupid industry." Freier stated that the approach involves "latching technology on to an idea which is solving a customer pain point," citing examples such as eliminating contracts, including roaming, and launching a fixed wireless home internet product. He noted that T-Mobile's success is based on offering "best value" and "best network," adding that since the merger with Sprint, customers no longer have to choose between the two. Freier also discussed the company's "5G For All" initiative, describing a promotion where customers could trade in any working phone for a free 5G Samsung Galaxy A32, and said T-Mobile's 5G network covers 305 million people across 1.7 million square miles. Freier has spoken about his focus on creating work environments that "attract the very best people and allow them to do their very best work," stating that he wants his legacy to be that people are "better because of his impact." He has highlighted the use of data and AI to enhance customer experience, describing the orchestration of billing, network, and customer interaction data as giving frontline employees "superpowers." Freier also referenced T-Mobile's Scam Shield product and a sense of responsibility to promote safety and security for youth. In a 2021 interview, he described 5G as "crazy fast" and noted that T-Mobile includes 5G access for free.

Source: AI-verified profile updated from Jonathan Freier's recent appearances. Browse all interviews →

Transcript (3 segments)

Jonathan Freier0:00

I hate to single out one single person, but if I were to single out one single person, I want to single out Mark Coliano. He's right over here.

Yeah, the reason why I'm singling out Mark is Mark has been doing some tremendous things in Dallas. He's long—how long, Mark, with us now with T-Mobile? 13 years. Started out as a retail sales associate, associate manager, store manager. I think when I met you, you were at Skillman and Abrams, if I remember correctly, at that store, right? And it's grown his career through our entire company and is now working on Levi's team and being a part of leading Frontline Readiness and go-to-market with Metro by T-Mobile. There was a lot of opportunity for process establishment, I would say, would that be fair? In terms of how we do things, and Mark's really come in and worked with the team, worked with the incredible field team, and has really helped us in a tremendous way in a very short period of time. And Mark doesn't know this, but we all met this morning and talked for a while, and unsolicited, every single person said unbelievable job to you and how you rolled out that iPhone 7 promo and what you did. There's always goo, as we all know, in headquarters. There's a bunch of goo that we're always working through, right? Things are a little clunky and it's not quite fitting, and it's a bunch of goo. It's our job to work through that and prevent that from rolling out to the field. It's our job to not put that goo on our frontline team that puts it on our customers. And so, Mark, you just have done a phenomenal job. So again, from me to you, big, big thanks, and the entire team, you know, really thanks.

Yeah, okay. The reason—the top two reasons why you're all here is coming up. The second one's after the first one, because the second one's...