Chief Operating Officer, T-Mobile US
Search every verified Jonathan Freier interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Jonathan Freier, Chief Operating Officer at T-Mobile US, spoke at Deutsche Telekom’s AI Investor Day in Bonn, Germany, on October 5, 2026, via a live webcast from Seattle. He stated that AI at T-Mobile is "operating at scale" and is central to improving customer experience, changing internal work processes, and expanding the company’s addressable market. Freier reported that T-Mobile’s net promoter score reached an all-time high of 46 in the second quarter of 2026, up from 39 in 2023, and said the company is targeting a score above 50. He also highlighted that the T-Life app has over 100 million installs and 30 million monthly active users, with a 4.8 out of five satisfaction rating. Freier noted that T-Mobile has been discussing AI since its Capital Markets Day in September 2024 and emphasized a customer-first approach to AI implementation. He said the company aims to reduce human-handled customer care calls by 75% by the end of 2027, and reported that it had already achieved a 55% reduction as of the second quarter of 2026. He also referenced T-Mobile’s partnership with OpenAI on an "intense CX" product and platform as part of these efforts.
On Monday, October 5th, 2026, Deutsche Telekom held an Investor Day to discuss how to capitalize on the opportunities presented by artificial intelligence. The event took place in Bonn/Germany and was live webcasted via YouTube. The agenda + all documents are available here: https://www.telekom.com/ai-investor-day
T-Mobile US Q2 2026 Earnings Conference Call. Twitter - https://x.com/i101yt If you find our work useful, please support us by purchasing a Super Thanks— it truly helps us a lot. #earningscall #StockMarketNews #conferenceCall Earnings Call | Earnings Conference Call | Earnings concall | concall | quarterly results | Stock News | Full Year results | Fiscal Year results | investment news | stock latest news | Annual Meeting of Shareholders | Annual Meeting of Unitholders | Special and Annual Meeting of Shareholders | AGM | Annual General Meeting If you want us to remove your company's earn…
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In Episode 811 of CXOTalk, host Michael Krigsman speaks with Jon Freier, President of the Consumer Group at T-Mobile, in a thought-provoking conversation focusing on the dynamics of customer experience and brand strategy in wireless. This episode provides deep insights into how a major telecom company navigates market challenges and opportunities. Key insights you will learn in this episode: Disruptive Strategies in Telecom: Gain an understanding of how T-Mobile's 'Un-carrier' strategy, initiated in 2013, disrupted the traditional telecom industry, emphasizing customer-centric policies over…
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