The Hanover's CEO Jack Roche sits down with Major General Patrick Hermesmann
About John Roche
Jack Roche, president and CEO of Hanover Insurance Group, said in May 2025 that the company views the impact of tariffs as manageable. He stated that the company has analyzed which parts and construction materials come from which countries and how they might be affected by tariffs, and that the company understands where costs will come from and has a sense for how to adjust pricing. Roche added that the company has diversified its earnings stream, spread its risk geographically, and become less susceptible to any one industry, describing the current earnings stream as the best in the company's history. He summarized the environment by saying "the world is getting riskier" and that the company's goal is to avoid passing along every cost increase to consumers. Roche has also discussed the insurance industry's transformation, stating that the COVID-19 pandemic accelerated digitization and changed how the company interfaces with agents and customers. He said the company was able to have over 95% of employees work from home productively and is pursuing flexible work arrangements. Roche has emphasized the company's focus on innovation, data and technology tools, and its commitment to contributing to communities. He has also been involved in charitable efforts, including fundraising for cystic fibrosis research, where he encouraged employees to donate and use United Way designations to support the cause.