President, Chief Executive Officer & Director, Hanover Insurance
Search every verified John Roche interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Jack Roche, president and CEO of Hanover Insurance Group, said in May 2025 that the company views the impact of tariffs as manageable. He stated that the company has analyzed which parts and construction materials come from which countries and how they might be affected by tariffs, and that the company understands where costs will come from and has a sense for how to adjust pricing. Roche added that the company has diversified its earnings stream, spread its risk geographically, and become less susceptible to any one industry, describing the current earnings stream as the best in the company's history. He summarized the environment by saying "the world is getting riskier" and that the company's goal is to avoid passing along every cost increase to consumers. Roche has also discussed the insurance industry's transformation, stating that the COVID-19 pandemic accelerated digitization and changed how the company interfaces with agents and customers. He said the company was able to have over 95% of employees work from home productively and is pursuing flexible work arrangements. Roche has emphasized the company's focus on innovation, data and technology tools, and its commitment to contributing to communities. He has also been involved in charitable efforts, including fundraising for cystic fibrosis research, where he encouraged employees to donate and use United Way designations to support the cause.
“I think everyone is paying attention to the tariff situation and the fluidity of it... At the end of the day, we think the situation should be pretty manageable. We understand where the costs are going to come from.”
“Our team has done a remarkable job of trying to figure out on what parts and what construction materials are coming from, what countries, how that's going to be potentially impacted by the tariffs.”
“We have a sense for how we would adjust our pricing, but also how our portfolio and the way it's constructed is much more resilient these days.”
“I summarize it as the world is getting riskier, and so we're having to insure against a riskier environment.”
“The better insurance companies can anticipate those trends, can react to those trends, can diversify their earnings stream such that they don't have to be as abrupt as a more less-capable companies are. So that has been our quest over the last few years, to further diversify our earnings stream and to make sure that we...”
“Our investment portfolio is a big, big part of it. We've spread our risk geographically better, we're less susceptible to any one industry, and our book of business is much more diversified and resilient — we have the best earnings stream we've had in the history of the company.”
“So Pat, how does it feel to commemorate your first Veterans Day as a veteran yourself? It must be a truly special feeling.”
“We're so glad to have you back. I'm sure we'll further benefit from your leadership and your expertise as you reacclimate to the firm.”
“And in that spirit, we've sent along a little something to commemorate your years of service to both the US Marine Corps, as well as the Hanover. I want to personally wish you a happy Veterans Day and thank you for your extraordinary service.”
“Well congratulations truly for all that you've accomplished. Thank you so much Pat.”
“As companies in particular have to shelter in place and the economy pulls back a bit, we essentially insure the GDP, so as the GDP comes down, so do our revenues and so we'll have to endure a little bit of financial setback on the top line, but we'll be fine and we have a profitable well-balanced portfolio.”
“This pandemic and the economic fallout will be a major catalyst for industry change inside the property and casualty business, accelerating digitization and changing how we interface with agents and customers.”
“We have been able to stand up over 95% of our employees to work from home safely and productively, and we are excited to accelerate flexible work arrangements, aiming for a healthy balance because our culture values in-person interaction.”
“As a publicly traded company, a good portion of the capital we attract comes from institutional investors who now look beyond quarterly earnings to sustainability factors like environmental, social, and governance (ESG) criteria, which has become a requirement.”
“We recognize that racial equality and social unrest are problems for society and our business, so we are stepping up efforts beyond inclusion and diversity to change recruitment and community engagement to address systemic issues.”
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Hanover Insurance Group Cystic Fibrosis Kickoff 2017.
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