Steve Hasker, CEO and president of Thomson Reuters, joins BNN Bloomberg to discuss the company's performance and AI innovation.
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Questions asked in this interview
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0:39Now just clarify for me, this was not developed or was it in conjunction with Anthropic?
3:44Although your stock is down by half in the past year and the market, that's a lot of bright people have been selling the stock. Are they completely wrong?
Shares in Thomson Reuters, like other data providers, have been under severe pressure over the past year because people are speculating that AI will carve into their business. The stock did rally yesterday after the company said it has reached 1 million professional users of its CoCounsel product. This uses artificial intelligence to help lawyers in particular. It also said it's working with Anthropic's Claude AI model. Let's get now to Steve Hasker, CEO and President of Thomson Reuters. Thanks very much indeed for joining us.
No, it was developed a number of years ago, Andrew. What we've done is we've created an AI platform for fiduciary professionals, so as you said, lawyers, tax and accounting professionals, auditors. Essentially, we developed it a couple of years ago and we've developed it in such a way that it is model agnostic. So in other words, we can take the very best enterprise-focused foundation model and swap that in. Now, at the moment, in our view, based on our testing, that's Anthropic's Claude suite of models. We have, though, developed our own model called Thompson, which is starting to outperform many of the models specifically for legal. And so it wasn't developed with Anthropic or Claude, but certainly we think their enterprise models are the best at the moment. But we've created some flexibility as we go forward.
I asked that because of course the investors were alarmed to hear about Anthropic developing plugins for Claude that could work specifically with lawyers. You have said that where this AI is the biggest change for the legal profession really since in the modern era. Tell us why, how will it be so important?
Yeah, I mean the legal profession sort of in its current form I think is probably 300 to 350 years old. You know, it was sort of started in the tea houses in the city of London all those centuries ago and it sort of fundamentally hasn't changed all that much. Certainly word processing technology and e-discovery and other things have made some differences, but in our view, this will enable lawyers to be very, this being AI, will enable lawyers to be very, very significantly more productive. And I think what investors missed with the sort of Anthropic announcements and some of the moves of the foundation models is at Thomson Reuters we serve fiduciary professionals. And I think we have to distinguish, and investors, you know, I don't think have done this yet, between sort of knowledge workers, so that's general office workers at one level, professionals, so whether that's salespeople, communications, marketing, architects, whatever it might be, from fiduciaries. Fiduciaries being lawyers, tax, accounting, audit and the like have to be right. I mean the consequences of being wrong are very, very severe for fiduciaries. And what we do is we combine a model like Claude with, I think most importantly, our content. And we've got centuries of curated, highly specialized, very accurate content with deep domain experts, thousands of them, who train our agents. And what it does is it produces results that are fiduciary grade versus results that may be 95% right, which is not acceptable to these fiduciary professionals.
Yeah. I mean that's the big thing, isn't it? It's got to be right. Although your stock is down by half in the past year and the market, that's a lot of bright people have been selling the stock. Are they completely wrong?
I think they are. I mean, I think they missed this point about the quality and the importance of content and expertise to train these agents in this environment. We think we're the only player who can do that effectively and meet or exceed the needs of these fiduciaries. And so we think the investors have missed it certainly over the last six or seven months and particularly over the last few weeks.
I have to ask you and I don't think I'm going to get an answer. The Thomson family of Canada hold a big stake in Thomson Reuters. They have lost tens of billions on paper here. Have you talked to any members of the family?
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