About Chris Britt
Chris Britt, CEO and co-founder of Chime, announced the launch of Chime Invest, a new feature allowing members to buy stocks or ETFs. Britt described the feature as addressing "the divide in America" and stated that "getting a piece of ownership in the country and long-term success of our economy is critical for the health of the nation and member base." He contrasted Chime's approach with other investment apps, saying that while those apps are "awesome and huge success," they "tend to be separate from one's primary bank account" and "focus on driving trading activity." Britt argued that Chime's integration with a user's primary deposit account is a key differentiator, emphasizing that "the most important thing about investing is not timing the market but having time in the market."
Regarding Chime's stock performance, Britt acknowledged that the company has been "public for about a year" and that while he is "not happy about the stock price," he is "happy with the performance our team has delivered." He noted that Chime has reported "four quarters straight continuing to grow topline" and predicted that "as we continue to execute... the weight and the success and results we will deliver will come through and show in the performance."
Source: AI-verified profile updated from Chris Britt's recent appearances.
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Transcript (45 segments)
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Everett0:00
Everett, Chris, hello. Thank you for joining us. Yes. See you coordinated your outfits today. Great work.
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Interviewer0:07
Chris, let's start with you. Chime has been moving towards wealthier customers a bit, but your core customer was historically making what, $50,000-$75,000 a year out of middle class. Can you give us a consumer gut check on that set right now? What you're seeing in account balances and spending?
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Chris Britt0:26
Yeah, for sure. And thanks for having me. We really have a privileged position to be able to see the health of the consumer. We have about, in Q4 we announced 9.5 million monthly actives. The majority of them use Chime as their primary everyday bank account. So we offer bank accounts FDIC insured in partnership with some community banks that we partner with.
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Interviewer0:46
Chime is itself not a bank.
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Chris Britt0:47
We're not a bank. Yeah. We're a fintech, a technology company that sort of sits above that. Creates the experience and designs the products and services in partnership with our banks. But we've been really effective in getting people to use Chime as their primary bank account. So, our average customer does over 50 transactions per month with their Chime card, either their debit or Chime credit card, secured credit card. And we reported in Q4 again that sort of similar to what the banks reported just in the last couple days here, the consumer in America is resilient. We're seeing a nice mix of both non-discretionary and discretionary spend that's been up. We've seen savings account balances that are also up year-over-year. So overall, despite the macro volatility and geopolitical uncertainty, we see a very healthy consumer. We haven't seen any uptick in unemployment claims or anything because you would see that come in unemployment check. I mean, we saw it during COVID. We saw, you know, when people fall into tough times, they tend to send, you know, any support that they get from the government to their primary account, which for the majority of our customers is Chime. So, nothing on the consumer is strong still today.
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Interviewer1:54
Overdraft protection, early wage access, those kinds of things.
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Chris Britt1:57
Yeah. You know, it's been tax refund season, so that's always the best time of the year for us in terms of deposit volume coming into the accounts. And, yeah, people continue to use our early wage access, which allows our members to get access to their paycheck really on demand at any point in time over the course of the pay cycle. They can get it for free if they wait 24 hours or for a small fee, they can get it instantly. And it's really working. Our brand is becoming extremely well-known. In fact, I was just telling you as I was walking in here, someone at the front desk was like, 'You're actually the Chime guy.' And he knew about us and he signed up for an account as I walked by.
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Interviewer2:33
Some for World Economy is business development. Great. Can you see how they're spending their tax refunds?
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Chris Britt2:39
Yeah, for sure. You know the tax refunds, like I said, a mix of discretionary and non-discretionary spend, still a healthy consumer spend activity. I'd say probably the biggest notable and probably not surprising stat that I could share is that from February to March we saw spending on fuel up double digit percentage month over month. So obviously the consumer is feeling a little bit of pressure in that area but overall the consumer is still strong and generally remains close to full employment here.
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Interviewer3:11
Everett, Kickstarter obviously a platform where people fund creative endeavors that is the definition of a discretionary purchase. How resilient is that sort of creative funding community right now?
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Everett3:21
Yeah, I mean it's been really incredible. In 2025 we had our best year of all time by far. Record-breaking numbers revenue-wise, GMV-wise, users-wise. And so, we're seeing this incredible uptick. And I think one of my hypotheses is about the economy in general. You know, you have massive layoffs. People are finding alternative ways to go into entrepreneurship. The creator economy is exploding. And so, we're seeing that, but also people are realizing that Kickstarter is more than just a crowdfunding platform. Many people use this for pre-order. Many entrepreneurs are using this to build audiences. And you know, Kickstarter isn't the place people are raising $10,000, $15,000. People are raising $20, $30, $40 million on our platform selling products across different categories. And so I think it's been a place where a lot of people are now saying like, 'Hey, there's millions of people using this app and this website every day. I want to tap into that.' And also this is an age of independence just due to the economy and people being forced into being a creator in entrepreneurship or people just want to be independent now.
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Interviewer4:34
How much of this is there's some embedded cultural backlash to AI that has people streaming towards, you know, Etsy has leaned into this in some way. There is some sense of like the last true thing that a human being is doing. We want to gravitate towards that. Have you leaned into that marketing? Is that something that your creators are counting on?
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Everett4:52
Yeah, it's interesting because you know we have such a big platform that we have people on both sides right? We have people who are like 'yay AI', you know, some of our biggest growth were with like AI-enabled tech products and physical products. But then on the other side with creatives, you know, we have so many filmmakers, writers, filmmakers, music that are actually pretty anti-AI. And so, you know, we are focused on making sure that we're serving both. You know, we're one of the first major tech companies to come out with our own like pretty concrete AI policy to protect creative people. People have to say that they're actually using AI in their projects or their products. And if they're not, they're taken off the site. And so, we're doing our best to protect creatives, but at the same time, we're trying to empower people who are using AI tools to be able to be successful on the platform.
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Interviewer5:51
Have you, how do you police that? You found any bad actors, kicked them off the platform?
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Everett5:55
Yeah, I mean we have different software, external and internal built software to be able to track and see those things, but it's not something that's foolproof, right? Like you can't catch everything, but I think we catch a great deal. And then also our community is on it. Like when they see something AI that has not been flagged, they will absolutely let us know on social media, in our DMs, everywhere.
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Interviewer6:17
So you're crowdfunding the projects and some of the enforcement user generated. Yeah. Chris, we had the CEO of Fifth Third, Tim Spence, the big super regional banks here the other day talking about financial deregulation and he said from the banking perspective, he said be careful what you wish for that banks may be getting quite a bit of what they want on capital relief and other things, mergers, but that deregulation is very good for fintechs and crypto too. Should the banks be afraid of you?
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Chris Britt6:44
Well, for the last two quarters, JD Power reported that Chime opened up more bank accounts than any institution in America. Almost second only to... so yes. So I would say maybe yes. Not to be cocky, we like to think that we're adding a healthy dose of competition in an industry that is increasingly consolidated among a very small number of banks that sort of rule the market if you will. So you know I'm really proud of the innovation that we've created and there's no question it's a sort of lighter touch regulatory environment but you know one of the core values that we have as a company is to respect the rules. We operate in a highly regulated space. This isn't, you know, you can't just vibe code a bank account. You actually have to be integrated with banks and the regulatory regime and compliance and all these sorts of things. So we take all that very seriously. We don't, you know, skirt the rules. And, I like to think, you know, I'm confident in saying that we are a good actor and we'll certainly focus on, you know, designing great consumer products that are always compliant.
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Interviewer7:54
But a lot of the fintechs of your generation launched kind of staunchly anti-bank. And then a lot of them ended up getting a bank charter or buying a bank. And there was a point where they wanted to do things that would require them particularly to lend and have a balance sheet. And in fact, we had PayPal CEO on this stage last year asked him whether they'd ever become a bank. He said that's not the plan and then they went and did it. So just to throw down a marker, what plans, you know, is there ever a point where Chime can't continue to be reliant on these community bank partners that operate mostly in the background and actually goes whole hog itself?
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Chris Britt8:29
I mean, the bank partnership model has worked extremely well for us over the years. We've created a great set of consumer products, and our bank partners have really benefited from the deposits that we bring to them that they otherwise wouldn't be able to acquire at the scale that we bring to them. Every year, we always re-evaluate the opportunity to potentially pursue a bank charter. Obviously, the market is more open, more receptive to that these days. So, we don't have any announcement on that front, but it's something that we continue to look at. And I won't put a line in the sand, you know, definitively on one side or the other. But it's always an option for us.
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Interviewer9:05
Treasury is clearly certainly more so than ever right now. They want more banks. They want de novo charters. If you were to, if I can just like trap you a little bit, if you were to think about that, is acquiring a bank the right way to go? A full national charter? We've seen a lot of these sort of slim down state licenses in Utah and some other places. Like what product would you be looking to offer that you don't today that a license might be helpful for?
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Chris Britt9:29
Well, honestly, that's part of the calculation for why we haven't pursued a bank charter before because we didn't feel like there was any product that we wanted to do that we weren't able to do because of our non-bank status. Look, we are getting a little bit more into credit extension and lending. It's a sort of different type. It's very short-term in nature with, you know, extremely manageable loss rates. We announced last quarter our MyPay earned wage access product got to a 1% loss rate which is I think is among industry leading and the lowest cost product in the market. So, you know, if we were to ever pursue a bank charter, either a de novo or an acquisition, you know, it would probably be mostly driven by the fact that we are becoming a larger player in credit extension and lending and that would help us with cost of capital and, you know, the ability to roll out products at an even faster clip. But again, it's not something that, you know, we're about to announce, okay, but something that we are always evaluating.
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Interviewer10:28
Got it. Everett, Kickstarter launched in 2009.
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Interviewer10:33
The creative economy was not a thing then or a glimmer in the eye then. Obviously, it had a big push from, you know, layoffs from the recession and then the rise of social media platforms. But since then we have Substack, we have Patreon, the sort of 800 pound gorilla that is YouTube. What is your moat in that world?
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Everett10:52
Yeah, I mean that's a great question. I always love to see competitors fail when they try to upstart. It's our audience. It's genuinely our audience. You know, we have millions of people that this is a unique audience of people that are doing e-commerce in a different way, right? Where they know that, hey, they might not get the product tomorrow like on Amazon. They might get it, you know, a month from now and two months from now, three months from now. So, it's a very unique audience of people that are early adopters, first adopters, people that have very very niche interest, whether it's comic books or games or films or tech products. And so I think the audience that we've been able to develop and all of the tooling since I got there, one of my missions was to build out from pre-launch to post campaign, building out all the tools that a creator would need throughout a creator's journey. And our most successful creators are repeat creators because they want to continue to tap into that audience. They've developed audiences of tens of thousands of people where they don't have to worry about the social media algorithms. If you build 50,000 followers on Instagram, maybe 50 people, 100 people see your post, no offense, and then or if you do that on Kickstarter and you launch something new or whatever, all 50,000 of those people get notified, right? And so it's become such a strong platform and in a toolkit of creators to be like, hey, when I'm launching something or doing something new, I want to go to Kickstarter as well, and I have all the tools there to be successful.
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Interviewer12:26
But if YouTube decided tomorrow that maybe in a bid to share less of their ad revenue with their creators, they were going to launch a fundraising channel or some kind of more commercial channel, which they've actually stayed away from despite having a huge audience. Wouldn't that put you out of business pretty quickly?
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Everett12:41
Don't give Neil any ideas, right? Neil is a nice guy. Neil, we've established. No, no, no, no, no. I don't listen. I don't think it's just that easy, right? Like we've built this brand and reputation. We've built out this flow. I've talked to other big CEOs who have like tinkered and thought about it and they realize that we have a very special moat in this space and I think it's something that you know we're growing. I mean we had our best year of all time last year by far, we're already up 52% over last year right? And we've been every year I've been CEO been growing steadily fast and like Kickstarter has become that place and I don't think it's just easy for anyone to step into our space. I won't let it happen either.
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Interviewer13:26
Chris, do you plug into the creator economy in any way? Do you have a sense of how many Chime users are sort of non-traditionally employed in interesting ways?
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Chris Britt13:33
I mean, there's a lot of we call like solopreneurs, people that have very small businesses that use the Chime platform. For sure. And we see a lot of people that are gig workers, people that have multiple sources of income. I think that's definitely a huge trend that I think we're seeing across the country for sure is that there's just more ways for individuals to earn money than ever. And I think a lot of people are, you know, that traditional like have one job and that's the only place that you're going to get paid from is definitely becoming like sort of out of favor relative to the way that the regular sort of mainstream America actually lives. And we certainly see that.
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Interviewer14:12
How many jobs have you had in your career?
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Chris Britt14:14
Oh man, maybe five, six, ever. Oh man. Six or seven, eight. I don't know what counts. Does, you know, working at the shoe store. I don't know. But yes, I've had quite a...
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Everett14:29
I did Baskin-Robbins. Yeah.
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Interviewer14:31
Okay. All right. Good. Retail is just good. It builds character. It had its perks. Yeah. Sure. Sure. Shifting gears a little bit. We're in Washington. You know, the administration has done a lot of interesting things in financial services. The biggest one right now, I think, is the Trump accounts and sort of how they're trying to think about retirement. Sort of curious quickly for Chris, is there anywhere for Chime to play in that world?
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Chris Britt14:59
We've been huge supporters of Trump accounts. Obviously, compounding interest is like the eighth wonder of the world, and the sooner you can get someone invested in the growth of our country, the better off we all are. I've been a supporter of Invest America and been on the CEO council with Brad Gerstner for many years now. So was thrilled to see the launch of this. We've already seen over 100,000 Chime members already have applied for Trump accounts.
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Interviewer15:23
Can they do that through their Chime app?
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Chris Britt15:25
Well, they can through, you can start the process through your tax prep form. There's actually a specific form that you can apply if you have a kid that's less than two years old. I think you can actually apply for the credit and sort of kick that off in your tax refund process or you can go directly to trumpaccount.gov. And yeah, we've seen over 100,000 people that have signed up. So, we're thrilled about the opportunity. We're going to support it and I think it's really impressive what Treasury and administration have done on this front.
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Interviewer15:54
But do you have or do you need a brokerage business to actually participate in the plan?
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Chris Britt15:59
It's funny you asked. We are about to launch an investment service that's going to combine both robo investing as well as individual stocks and we'll also have Trump accounts as well. Of course, what was announced recently is that BNY is going to be the agent of these accounts and there's sort of a white label app that's going to be created by Robinhood out of the gate that, you know, not a Robinhood branded app is our understanding but really like a Trump account one and the signals that we get is that consumers will be able to transfer those Trump accounts over to a Fidelity, a Schwab or Chime investing app at some point into the future. So we're prepping for that.
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Interviewer16:38
As you launch us, you said single stock investing apps like what do you make of the kind of gamification of investing and bleeding obviously into prediction markets? Do you want people on Chime, do you want people to go on Chime and think about it as their primary bank account and they're managing their household finances or do you want them to be able to hit buy on something?
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Chris Britt16:55
We think that being, you know, so many of our members are getting their recurring direct deposit into a Chime account and that's really the moment of truth where you make decisions on am I going to pay off my high interest debt, am I going to pay a bill, am I going to put money into savings or am I going to invest. So, we think we're in this really critical point of our members' financial life and it's natural for us to play a role in moving that money into an investment account. We don't want to be overly paternalistic around how they should invest. We're not going to start, you know, like a default to trading 2027 call options or something like that. But if that's the way that someone wants to invest, we don't have an issue with that either. But we'd probably be more of a default into, you know, low-cost ETFs and that sort of thing.
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Interviewer17:38
Okay. And then Everett, in the time we have left on the Trump accounts and the retirement, you know, there's a question of how that's going to filter into the gig economy and you know those are your creators. Is there a place for you to be a distribution channel for that? Are you an advocate? How do you think about that?
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Everett17:51
I'm really big on focus. You know, one of the things that we've been focused on is like we have a unique value in the creator economy and in the gig economy and like we have so much more room to grow. I can't wait for you all to see all the innovations that we're bringing. I'm not thinking about Kickstarter as a crowdfunding company anymore. I'm thinking of it as a creator company and so we're really focused on the things that we do well and I'm supportive of all those things as well, but we're very focused on our roadmap.
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Interviewer18:20
That is all the time we have. Thank you both so much.
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Chris Britt18:22
Thank you. Thank you.