Thank you so much, Mark. There are as many seats in this keynote room as customers that we have using Agent Force to transform their entire companies. Today, over 12,000 of you have partnered with us to bring your agentic enterprise vision to life. And you've given us your feedback. And all of it has culminated in our latest release, the Agentforce 360 platform. And it all starts with intelligent context. You've told us that your data is complicated. You have tables, you have workflow diagrams, you have all sorts of stuff in your enterprise and you need your agents to have all of that context available. Now you can with Agent Force 360.
You also want these agents to speak. You want them available on your most available channel, which is voice. And now with Agent Force Voice, you have the power of agents directly in your contact center. Now, I can't wait to show you this next piece, our new Agent Force Builder. You're going to be able to build agents faster than ever before across your organization. And you've also told us that sometimes AI doesn't really behave the way that you want it to. You need a little bit more predictability in your business. And that's why with Agent Script, you're going to be able to have the reliability of code with each and every one of these agents.
And as Mark said, we have completely reimagined the entire Customer 360 as the Agent Force 360. Now everything is agent. So I'm going to show you how Agent Force Service also plays a critical role in Williams-Sonoma's vision. So why don't we go ahead and see this in a live demo with the folks over here at the demo desk. We got Kristen and Rusha. Let's give them a hand.
Now, Williams-Sonoma has the simple mission of having their customers fall in love with hosting and cooking in their home. So, when they decided to deploy Agent Force, they wanted their agent to embody that same mission. Now, meet Olive, the AI Sous Chef. And I want to call out this agent went live on the Williams-Sonoma website just this weekend. You got to check it out after the keynote. Now, if I want Olive's help in hosting a fall dinner party, it's as easy as asking a question. And immediately, I get recipes served up just for me. And I'm not much of a cook myself, so I need some video tutorials to help me with this recipe. And just like that, when I ask that question to the AI Sous Chef, it's assisting me right there, right inside of this experience.
Now, I know what you're thinking. We all have thousands of ways that we like to find recipes and recipe tutorials. I get it. But pay close attention to this entire conversation. This isn't just some set of random recommendations and tutorials. This is just for me. Every single recipe, every single video is based off a product that I just purchased from Williams-Sonoma. This new Dutch oven. Now, Williams-Sonoma cares deeply about making this experience predictable for every single customer. And so, I want to show you exactly how they built it using the brand new Agent Force 360 platform.
So, here we are inside of the brand new Agent Force Builder. Agent Force Builder has had a huge makeover since the last time you saw it. This is AI assisted development where I have an agent here to help me build faster than ever before.
Now, I want to show you why this is so critical and important. Now, you can have each and every one of your employees building agents in natural language. But there's a problem here too because when you start building in natural language, it gets a little messy. And you might have instructions that look a little something like this. And imagine taking any new colleague in your organization through instructions that look like this. Before you do this, do that, if this, then that. It gets really confusing for a human. Imagine what it's like for an LLM. So, I'm going to go ahead and use the power of this new builder to completely transform these instructions.
And what we're doing behind the scenes here is we're transforming this unpredictable natural language into deterministic code. So this is Agent Script and this is going to play a critical role in how each and every one of you build agents that you can predict in the flow of work and for your customers.
Now the story doesn't stop here because while Agent Script can help make your agents more predictable, Williams-Sonoma wanted more. They wanted each of their humans when they had those cases escalated to them to have all of this context available for them about every single customer. So when I call a service rep at Williams-Sonoma, they know everything about me. They know my recent purchases. They know my customer lifetime value score. And this isn't just any old Service Cloud. This is Agent Force Service. So you have Agent Force available here in the flow of work ready to assist every single service representative. Now everything that I've shown you here today is just the tip of the iceberg. Join me in the Agent Force keynote tomorrow to see a more complete version of their agentic enterprise vision. Back to you, Mark.
